We arrived in the early evening and had trouble getting the keys we needed. We had the code, however. The other tenants were very helpful with this. My two companions, both in their 60's had a few suggestions. They had trouble getting the heat on in the flat. We couldn't find details on how to operate a few appliances. Two of us were from the US, and one was Swiss. We didn't know how to work the hob or the washer, and had issues with the tv as it kept losing internet. However, overall, we were pleased for the location, cleanliness, and the decor. And, the weather was awesome all week!