Stayed for 2 weeks for business. I am on the road in hotels the majority of the year. This was not a great experience for the money. The hotel only changes towels when you ask. Have to go down to get them. The elevator didnât work so had to use the stairs. The room was only cleaned twice in 2 weeks. I asked to get it cleaned but didnt happen without multiple requests. Very average for a Best Western. I would not come back.
The stay was fine for what we needed it for. But, the sink in the bathroom was terrible. The water shot out all over the countertop. Could only turn the water on a very minimal amount. There was also just a weird smell throughout the hotel. Will probably look elsewhere when back in the area
We chose this hotel because it was reasonably priced and had an indoor pool. The water in the pool, however, was freezing! We were highly dissappointed as my kids were looking forward to swimming.
First, there was no control to the cooling system. The thermostat did not work. The floor tile in the bathroom was broke and had some sharp edges for bare feet, Most important we stayed 2 nights, After the first night our room was not serviced, No clean towels, bed not made etc. So we had to use the same towel and wash cloth for 2 days. Not what we expect in a room rate.
The property was great. The hotel was clean. However, I feel like there should be stricter rules for parties and kids. We were there for a work trip and even had our 7-year-old with us and she couldn't even enjoy the pool because there were 10-15 rowdy boys not being watched by their parents instead the parents were in the kitchen area drinking and partying very loudly. My daughter chose to get out of the pool about 5 minutes after being in and we went back to the room to lay down which was even worse because the remainder of the rowdy boys that weren't in the pool were running and jumping so loudly above us. After about an hour I did go talk to staff and he said someone else had just called to complain as well but it didn't stop until about 1am at which point my daughter was crying and begging to go home the adults were still drinking and screaming and playing games in the kitchen area extremely loud to the point you couldn't walk down the hall and have a conversation with the person next to you because you couldn't hear. Hotel is nice but limiting the drinking parties and controlling children behavior would definitely be better