A key was issued to an individual without authorization, ID check, etc. Blood on sheets, lint painted over in bathrooms, filled vents in bathroom, phone in room didn't work, ants were covering the ordering area by the barista in the resort- when I commented regarding it, she pointed to the spilled syrup informed me there was sugar and killed an ant with a napkin from a stack of napkins that had ants crawling in them. When going to the front desk to address bedding concerns the first time, the house keeping supervisor, Suzanne informed me that it was probably me because âI let me kids live out the bedâ as she glance at a snack still in the bag that had bed sat down by my 4 year old after being told not to. I returned from the beach, beds made with dirty bedding, went to the front desk as the phone didn't work and again addressed the bedding- was told I'd been refund resort fees of $350 per the issuing of a room key to an unauthorized individual so room keeping would there in a couple hours, maintenance was working on the phones and I could call the front with my cell phone. I informed them I didn't ask for money back, just a clean, safe place to stay.. This was after she addressed me by the wrong guests name and room number and I had to correct her. There was plywood boards with nails and no indication of them being around corners in play areas that kids almost ran into numerous times. It was a mess- I shouldve been happy though, I was refunded $350 but bought my own bedding.
