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The Monterey Hotel, Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for The Monterey Hotel, Sure Hotel Collection by Best Western

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Lobby
Exterior
Bar (on property)
Standard Room, 1 Double Bed | Free cots/infant beds, free WiFi, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym

Explore the area

View in a map
St Saviours Road, St. Saviour, JE2 7LA
  • Place, Jersey St. Saviour's Church
    ‪9 min walk‬
  • Place, St. Helier Central Market
    ‪11 min walk‬
  • Place, Port of Jersey
    ‪19 min walk‬
  • Airport, Jersey (JER)
    ‪10 min drive‬

Room options

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Free cots/infant beds, free WiFi, bed sheets

Superior Room, Multiple Beds

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Single Room, 1 Single Bed

Standard Single Room, 1 Single Bed | Free cots/infant beds, free WiFi, bed sheets

Standard Single Room, 1 Single Bed

8.8 out of 10
Excellent
(3 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

Free cots/infant beds, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed

Free cots/infant beds, free WiFi, bed sheets

Superior Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed (Converts to 2 Twin Beds)

Standard Room, 1 Double Bed (Converts to 2 Twin Beds) | Free cots/infant beds, free WiFi, bed sheets

Standard Room, 1 Double Bed (Converts to 2 Twin Beds)

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed (Converts to 2 Twin Beds)

Superior Room, 1 Double Bed (Converts to 2 Twin Beds) | Free cots/infant beds, free WiFi, bed sheets

Superior Room, 1 Double Bed (Converts to 2 Twin Beds)

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Free cots/infant beds, free WiFi, bed sheets

Superior Room, 2 Single Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

The Monterey Hotel, Sure Hotel Collection by Best Western

An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a hot tub and a seasonal outdoor pool.
The Monterey Hotel, Sure Hotel Collection by Best Western offers 73 accommodations with coffee/tea makers and a hairdryer. 38-inch flat-screen televisions come with digital channels.

Bathrooms include baths or showers and complimentary toiletries. This St. Saviour hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

An indoor pool, a seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at The Monterey Hotel, Sure Hotel Collection by Best Western, you're just a quick walk from Ayush Wellness Spa. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine while dining at Gordinis
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Amenities include a front desk safe, 2 meeting rooms and a lift
  • On-site recreation includes a gym and bicycles to rent
  • Steps from Springfield Stadium and 10 minutes on foot from Jersey Arts Centre
The Monterey Hotel, Sure Hotel Collection by Best Western offers its guests a seasonal outdoor pool, an indoor pool, a hot tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 2 meeting rooms available. A terrace, tour/ticket assistance, and room service (during limited hours) are also featured at The Monterey Hotel, Sure Hotel Collection by Best Western. Free self parking is available.

This 3-star St. Saviour hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:00 AM.
Gordinis – This restaurant specialises in local and international cuisine and serves breakfast and dinner.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: GBP 17 for adults and GBP 9.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gordinis

Things to do

  • Bicycle rentals
  • Gym
  • Hot tub
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 38-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service
  • Tea bags/instant coffee

More

  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Deposit is payable by credit card and is due 7 days prior to check-in. The property will contact guests 7 days prior to arrival to collect payment.

Renovations and closures

The property is closed between 2 January and 1 March.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.00 for adults and from GBP 9.5 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 7:30 AM to 9:00 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Monterey Hotel St. Helier
Monterey St. Helier

The Monterey Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 160 out of 374 reviews
Rating 8 - Good. 167 out of 374 reviews
Rating 6 - Okay. 40 out of 374 reviews
Rating 4 - Poor. 4 out of 374 reviews
Rating 2 - Terrible. 3 out of 374 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were lovely and helpful. The hotel was exactly what were hoping for and did not disappoint.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent within easy walking distance to main shopping areas with bars and restaurants. Hotel staff were great and very informative regarding transport etc , would highly recommend the Monteray whilst visiting Jersey
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly. Hotel a bit dated, but spotlessly clean. Good choice at breakfast, eggs cooked to order! Also had the advantage of a poolside room 🏊‍♂️
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Ben M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were exceptionally friendly, hotel was comfortable and quiet.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Calum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant.

Great hotel, amazing staff, lovely pool, all based in the heavenly island of Jersey...it doesn't get any better!
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel . Staff helpful and friendly.
Stayed 4 nights in Sep 2023
Verified

8/10 Good

Ian

Liked: Cleanliness
Room was dated, but very tidy and clean, pool facilities were okay, but in need of refurbishment. The sauna was out of order and the mini gym lacked a treadmill. We stayed in a family room, it could have done with more towel rails in the bathroom and a drying rack for when the weather is less agreeable. Otherwise, the staff were amazing and made our stay memorable and fantastic. The plentiful parking was a massive bonus, as was the included breakfast.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff are friendly
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would definitely stay again

My travel to get here was fraught with issues. From the moment I walked in the door to the time I left, everything about the stay here was a treat. Excellent customer service, comfortable room, nice bar and restaurant.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Michael James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The two pools were well maintained. Breakfast was very good. It would be better if the bedroom windows would open further to let more fresh air in.
Stayed 7 nights in Aug 2022
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so friendly and helpful. The room was quiet and overlooked the pool. It was hot when we there so air-con would have made the stay perfect but we were given fans so that helped. There is a short walk to Millennium Park where there are shops and bars and only took us 20 mins to walk to the main shopping area and Liberation Square is just a little further on. We would definitely stay there again
Stayed 3 nights in Jul 2022
Verified

6/10 Okay

Gerald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Great staff - not so comfy

The staff were all super friendly. Rooms and environs always clean. Surprises included the rock hard bed, the single ply toilet paper, and lighting in the room that was very dim - even with a lighted keyboard it was difficult to work.
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and Reception staff on arrival very helpful. The room was spacious, ideal for us as a family of 4 and facilities very good. Only downside was not being able to order from the bar menu , and not really knowing where we could go for dinner - as hotel is a 10-15 min from high street. But would still recommend :-)
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort

Good for a 3 star

Some modern facilities a bit lacking - no plugs near the bed. TV too small for a very large room. Restaurant staff very attentive and lovely. Every body very pleasant and we would stay again.
Stayed 7 nights in Apr 2023
Verified

8/10 Good

Nigel

Liked: Cleanliness, staff & service
Great staff. Food was good but it is very noisy at night with the busy road with having to leave the windows open and having no air con was a problem for us. The fan provided doesn’t really do anything. Had a good stay but have booked a different hotel for next year as defo need air con to be able to sleep.
Stayed 7 nights in Aug 2022
Verified

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros were the excellent and attentive staff. The breakfast buffet was hot, varied and delicious. The distance to St Helier is walkable which gives a great choice of restaurants for the evening meal. Indoor heated pool and jacuzzi - which was actually hot. Cons were simply the heat - we were there in the last week of July when there was a heatwave, which was lovely by day - but by night too much as there’s no air conditioning in the rooms or indeed elsewhere in the hotel. Outdoor pool not heated - in fact, freezing.
Stayed 7 nights in Jul 2024
Verified

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff very pleasant and helpful throughout. Room good size, large comfortable bed, bathroom with shower and bath. Ample toiletries supplied. Hospitality tray, which was replenished daily. Very good breakfast, with wide choice. Free parking on site. Good wi-fi. There I are two pools and spa, but unfortunately we didn’t have time to go in either. Hotel is about 20 minutes walk from St Helier where there are plenty of shops and restaurants. Buses also stop nearby. Only a couple of small gripes. Room next to us had TV on loud, walls are not very soundproof. Also weather had turned cold even though it was early September and there was no heating in the rooms. Otherwise great stay and would recommend.
Stayed 3 nights in Sep 2024
Verified

2/10 Terrible

Kim

Liked: Cleanliness
Disliked: Room comfort

Avoid....no air-conditioning!!!!!

Avoid during summer. NO AIR-CONDITIONING!!!!!!! Most uncomfortable night's sleep I have ever had. Even after changing rooms and being given a fan, sweated all through the night. Hotel was very expensive, so the least I would have expected was air-conditioning and a comfortable night's sleep. Staff in the morning were not interested at all and didn't even ask if we'd enjoyed our stay!!! I said to the lady on reception, in case she was interested, that we had had a very uncomfortable night's sleep. She told me to do a review on Trip Advisor!! I told her I definitely would!!! Over-priced meal in restaurant. Prawn cocktail tasted tainted of something (smoked salmon?) - it was simply awful!! Breaded chicken tough and almost inedible - I left half of it!! I am former airline crew who has stayed in hotels all over the world. This was the worst experience of a hotel stay. Very disappointed.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Merveilleux

Hôtel magnifique, de très beau standing. Les chambres sont très belles et très confortables, bénéficient de tous les équipements utiles. La salle des repas est vaste et les repas très soignés. Le personnel est disponible, à l'écoute des besoins, et on a l'impression d'être dans un hotel de luxe. Je recommande vivement les repas , car la variété des plats et la présentation sur les assiettes sont exemplaires. Ma femme et moi reviendrons sans hésiter dans cet hôtel lors de notre prochain séjour. Bravo à toute l'équipe.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent !

Accueil très courtois, bel établissement. Ambiance feutrée, so British. Excellent petit déjeuner. Dîner copieux et à l’excellent rapport qualité-prix, service chaleureux et aux petits soins. Piscine intérieure très agréable. Seul bémol : le manque d’insonorisation de notre chambre. Nous retenons l’adresse pour un prochain séjour à Jersey !
Stayed 2 nights in Feb 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good food, friendly efficient staff, some bedrooms dated and in need of update but overall good accommodation.
Stayed 5 nights in May 2022
Verified

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Nice room but far too hot even with heating off … was unable to open the windows. Breakfast was excellent.
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and ready to help the food was great
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First class

First class service, food excellent all the staff were very helpful.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & comfortable room Excellent well organised breakfast
Stayed 1 night in Jul 2021