House was filthy and still being cleaned when we arrived. Check in was at 4pm and we entered the house at 4:05pm. Cleaning ppl left the house still not clean (dirt on rugs, floors dirty and not mopped, smudges and food stains on fridge, doors, tables, cabinets, laundry still in the dryer that we had to fold). I contacted vacasa for a refund on the cleaning and was told that I entered the house early. I have proof my location and time stamps on my phone showing that I did not enter the house early. I've contacted them many times now and they are still continuing with their lie that I entered the house early. It's not even about the dirty house anymore, it's the lying. The time they are claiming I entered the house I was literally driving on the interstate. Horrible customer service, filthy home, lying cleaners and property manager. I would not rent this house if I were you.