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Sunday London Staines-upon-Thames Heathrow T5

3.0 star property

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Photo gallery for Sunday London Staines-upon-Thames Heathrow T5

Breakfast, lunch, dinner served; international cuisine
Room, 2 Single Beds, River View | 1 bedroom, in-room safe, desk, blackout curtains
Exterior
Room, 2 Single Beds, River View | 1 bedroom, in-room safe, desk, blackout curtains
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking available

Explore the area

Map
Thames Street, Staines, England, TW18 4SJ
  • Thorpe Park
    ‪4 min drive‬
  • Windsor Castle
    ‪13 min drive‬
  • LEGOLAND® Windsor
    ‪15 min drive‬
  • London (LHR-Heathrow)
    ‪11 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed | 1 bedroom, in-room safe, desk, blackout curtains

Deluxe Double Room, 1 Double Bed

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | 1 bedroom, in-room safe, desk, blackout curtains

Classic Double Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds, River View

Room, 2 Single Beds, River View | 1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Single Beds, River View

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Double Room, River View

1 bedroom, in-room safe, desk, blackout curtains

Classic Double Room, River View

7.4 out of 10
Good
(3 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds

1 bedroom, in-room safe, desk, blackout curtains

Family Room, Multiple Beds

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Similar properties

Reception

B&B Hotel London Heathrow

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
4.3 out of 5, Excellent, (498)
The price is CHF 129
for 1 room
includes taxes & fees
12 Jul - 13 Jul
B&B Hotel London Heathrow

About this property

Sunday London Staines-upon-Thames Heathrow T5

Riverwalk hotel with bars/lounges and 24-hour front desk
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and a meeting room are on-site. Housekeeping is available on request.
Sunday London Staines-upon-Thames Heathrow T5 offers 88 accommodations with a safe and complimentary bottles of water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Sunday London Staines-upon-Thames Heathrow T5, you're just a quick walk from Thames River. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Enjoy international cuisine while dining at Riverside Restaurant
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and a meeting room
  • Steps from Thames River and 12 minutes by car from Windsor Castle
  • Pets welcome for a fee
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A business centre and a meeting room are available.

WiFi is free in public spaces. The business-friendly Sunday London Staines-upon-Thames Heathrow T5 also features a terrace, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Staines hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 9 AM.
Riverside Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Lounge Bar – On-site bar. Open daily.
24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per day)
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 15.95 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Lounge Bar
  • Riverside Restaurant

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per day
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 15.95 per person
  • Self-parking fee: GBP 10.00 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Staines Hotel
Staines former Mercure hotel
Mercure London Staines upon Thames Hotel
Sunday London Staines-upon-Thames Heathrow T5 Hotel
Sunday London Staines-upon-Thames Heathrow T5 Staines
Sunday London Staines-upon-Thames Heathrow T5 Hotel Staines

Sunday London Staines-upon-Thames Heathrow T5 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 62 out of 158 reviews
Rating 8 - Good. 47 out of 158 reviews
Rating 6 - Okay. 24 out of 158 reviews
Rating 4 - Poor. 15 out of 158 reviews
Rating 2 - Terrible. 10 out of 158 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The river view balcony was amazing
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location to stay

We stayed at this hotel following the fire at Heathrow airport that cancelled our flight. The price was perfect, the location was amazing and the staff were just incredible. From Magda in the morning that made sure breakfast was always a wonderful start to the day to Kira that served us drinks and dinner in the evenings. They were both incredible and are an immense asset to the hotel! The rooms were very comfortable, the food was plentiful and great quality! I would recommend this hotel for anyone in the area of Heathrow. It is not right at the airport, but a quick 20 minutes by taxi. Because of this, the traveler is close to the airport but away from the hustle and bustle associated with the airport. Shops are very close by, the train station is near as well as a large number of bus routes.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jose Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was just great! Helpfull and kind
Stayed 5 nights in Mar 2025

10/10 Excellent

Staci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All hotel staff were prompt and courteous with requests. We especially enjoyed the lounge area. The hotel is conveniently located along the river, which provides a scenic walk to restaurants, shopping, and train station.
Stayed 3 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely quaint hotel

Very friendly staff on an excellent position on the Thames
Stayed 1 night in Mar 2025

8/10 Good

David

Stayed 1 night in Feb 2025

8/10 Good

Sally

Liked: Cleanliness, staff & service, room comfort

Better than expected

Some of the reviews weren't great for this hotel so we were pleasantly surprised. The staff were friendly and helpful. The room was clean and comfortable. Good mid range hotel
Stayed 3 nights in Feb 2025

8/10 Good

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good experience. My 3rd floor bedroom was very cold despite the provision of a small portable electric radiator which was ineffective and probably expensive to run. This differs to my travelling partner’s experience who said his was too hot. Other than that the hotel is finecc bc and I would use it again.
Stayed 1 night in Feb 2025

8/10 Good

REID

Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Evelyn

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

We stay here frequently. This time was for our anniversary. The location is perfect and the staff could not be any friendlier. We will be back soon
Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in lovely room lovely veiw
Stayed 2 nights in Feb 2025

4/10 Poor

Richard

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Run down and not disability friendly hotel

While the staff are helpful and courteous, the hotel is poorly maintained and badly designed. There was no prior information about parking charges. The first room (61) was difficult to find, and upon arrival, I almost stepped on a loose nail from a detached wall kickboard (which I had to move back to the wall). The thin windows let in loud road noise, the shower curtain pole was rusted, the bath soap holder was broken, and the table’s veneer was peeling. There were no power sockets within a metre of the bed, which I needed for my medical device. After checking two other rooms, they placed me in a disabled-accessible room. As someone with wheelchair-bound family members, I found it disappointing. When considering wheelchair bound customers, a stain on the floor greeted me, the wardrobe was inaccessible, and the fridge (which could be used for medication) was unplugged with no way to turn it on. The fridge door opened the wrong way, the kettle was too high, and the bathroom towel rail was difficult to reach. The room faced the car park, but excessive furniture would make it hard for a wheelchair user to close the curtains. Definitely not what I expect from a Mercure or for the price paid given there were much cheaper options available with higher quality nearby. Oh and the heating doesnt appear to work, small portable radiators not btu suitable for the room size are provided without explanation that the heating isn’t timed.
Stayed 1 night in Jan 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was ok but needs a renovation which I believe is underway. It was a chilly night and if you opened the curtains the cold wind blew through a gap in the doors. The room looked dated as did the bathroom. Hot water took an age to come through and getting a balance on the shower tap between scolding hot and freezing cold needed the steady hand of a brain surgeon to get it just right(which I couldn’t get). The bar/restaurant area had basic tables and chairs and felt sterile. The main restaurant was closed , I believe for renovations, and this may be better once it is reopened. Noise from the nearby train line and planes taking off from Heathrow did disturb but hopefully, if renovated, double glazing will cure this and the cold draft. It is not a terrible hotel and the staff were friendly. The bed was comfortable and the room was clean. Parking was convenient and there is a ten pound overnight charge which is ok for parking that is lit and covered by CCTV. It is convenient for Heathrow as it is only one junction down. If you want luxury, pay the extra and stay at a Heathrow airport hotel. If you want to save a bit of money, this is probably a good option. Hopefully, a good renovation will improve the quality of the rooms.
Stayed 1 night in Jan 2025

6/10 Okay

Lawrence

Business traveller
Liked: Staff & service
Could do with a little TLC
Stayed 1 night in Oct 2024

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Work trip luxury

Clean comfortable room with a lovely river view. Bathroom needs a heater
Stayed 2 nights in Jan 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location. Good hotel.

Great location, alongside the Thames my room had a wonderful view of the river. The beds were comfy and the room perfectly acceptable, though no frills. Service at the bar when I used it was excellent and friendly. My one gripe is that the cleaners seemed to start work in the corridors at 7am and I'm afraid that vacuuming in the corridor at 7.30 on a Sunday morning is not thoughtful.
Stayed 4 nights in Jan 2025

8/10 Good

Chau Tung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel ! Staff very polite!!
Stayed 1 night in Jan 2025

8/10 Good

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Inese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I stayed first time I was pleasantly surprised when I walked into the room. It was a good-sized room with a balcony. The bed was very comfortable. I had a great night's sleep. The second time was just as good as the first, and it exceeded all of my expectations.Hotel staff is exceptional⭐️⭐️⭐️⭐️⭐️I really liked the hotel, staff were fantastic and the location was really good. ⭐️⭐️⭐️⭐️⭐️ I would highly recommend this hotel and definitely stay there again ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Jan 2025