My parents are 80 years old and nowhere in the literature of this hotel does it state that most rooms are on the second floor if it's not a long extended stay of course no elevator available. And they would not consider putting them on the first floor even if there were rooms available and open secondly they put $100 hold on the card without authorization nowhere in the literature does it state that I pay up front for the room you should not have to put a hold on the card and it was a week later. Horrible management. Dont reccommed.