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The Upper House

4.0 star property

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Photo gallery for The Upper House

Serves lunch and brunch
Exterior
Exterior
Executive Double Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets
Property grounds

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service

Explore the area

View in a map
The Upper House, The Green, Stoke-on-Trent, England, ST12 9AE
  • Place, World of Wedgwood
    ‪4 min drive‬
  • Place, Trentham Monkey Forest
    ‪6 min drive‬
  • Place, Trentham Gardens
    ‪7 min drive‬
  • Airport, Manchester (MAN)
    ‪54 min drive‬

Room options

View all photos for Double Room with Bath

1 bedroom, iron/ironing board, free WiFi, bed sheets

Double Room with Bath

8.8 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Executive Double or Twin Room

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Executive Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Luxury Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Family Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Classic Triple Room

Classic Triple Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Classic Triple Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room, Balcony

Double Room, Balcony | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Double Room, Balcony

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Single Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Executive Single Room

  • Sleeps 1
  • 1 Large Single Bed

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About this property

The Upper House

Eco-certified hotel with free breakfast and 24-hour front desk
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free cooked-to-order breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities.
The Upper House offers 24 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Stoke-on-Trent hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at The Upper House. During your stay, you'll be close to World of Wedgwood. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include free newspapers in reception, 3 meeting rooms and conference space
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 5-minute drive from World of Wedgwood and 6 minutes from Trentham Monkey Forest
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

There are 3 meeting rooms available. The eco-certified The Upper House also features a terrace, a garden, and a picnic area. Self parking is free.

This 4-star Stoke-on-Trent hotel is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.
. – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
. – This bar serves brunch and lunch. Open daily.
Room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • .
  • .

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5 AM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 20.00 (subject to availability)
  • Rollaway bed fee: GBP 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Upper House Hotel Stoke-on-Trent
Upper House Stoke-on-Trent
The Upper House Hotel
The Upper House Stoke-on-Trent
The Upper House Hotel Stoke-on-Trent

Reviews

The Upper House Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 214 out of 293 reviews
Rating 8 - Good. 64 out of 293 reviews
Rating 6 - Okay. 10 out of 293 reviews
Rating 4 - Poor. 3 out of 293 reviews
Rating 2 - Terrible. 2 out of 293 reviews

Reviews

10/10 Excellent

Rosemary

Liked: Cleanliness, amenities, property conditions & facilities
The venue is very relaxed, small and fab decor
Stayed 2 nights in Jul 2025

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Keith, Chilliwack

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exactly what we were looking for, all the staff were extremely helpful. The breakfast was excellent and our room was comfortable
Stayed 13 nights in Jun 2025

2/10 Terrible

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

michael

Stayed 1 night in Jun 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant. Lovely staff
Stayed 1 night in Jun 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in. Warm welcome. Nice location. Excellent breakfast. Would definitely recommend.
Stayed 1 night in May 2025

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
excellent
Stayed 1 night in May 2025

10/10 Excellent

Paul

Travelled with family
Liked: Amenities
Stunning location, great staff and very much recommended
Stayed 1 night in May 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Our second time at the Upper House and it didn't disappoint - we had a comfortable stay (in the same room as on our first visit!), and the food was as good as we remembered. We enjoyed the gardens in bloom and the walks from the doorstep. I'm sure it won't be our last visit.
Stayed 2 nights in May 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities
Relative to price paid everything was excellent.
Stayed 1 night in Apr 2025

10/10 Excellent

Lester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were excellent and a magnificent property surrounds the hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rural location in a converted country house. There are a variety of room choices, all include breakfast. The restaurant has some great choices for breakfast. Dinner menu is also good. There’s a cosy little bar in the hotel and other pub and dining options are a short drive away. I have stayed here around 10 times and it is my go-to choice in the area.
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing location

Wonderful welcome and stunning grounds and views. Excellent breakfast
Stayed 1 night in Apr 2025

6/10 Okay

Paul

Liked: Staff & service

Lovely location but paper walls

Lovely location. Service is very good and friendly. Unfortunately the rooms are small and walls are thin - we heard conversations olin next rooms up until 3a.m plus. Pose of adjacent showers and toilets. Not a place fora restful sleep.
Stayed 2 nights in Apr 2025

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Staying at the Upper House Hotel was a most enjoyable few days , very clean and comfortable room, food excellent, and staff very friendly. Hotel in beautiful grounds. Would recommend.
Stayed 2 nights in Apr 2025

10/10 Excellent

Naomi

Stayed 1 night in Apr 2025

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good but not excellent

excellent service from the staff and cleanliness. Food was very good. The downside is the size of the ensuite, a bit on the small side.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

Nice clean room, very comfy matress, beautiful grounds with excellent views, very relaxing,
Stayed 1 night in Mar 2025

10/10 Excellent

Shayan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, looks great for weddings, it’s secluded and quiet. Beautiful property and great breakfast!
Stayed 1 night in Mar 2025

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was excellent, the staff were brilliant and so friendly. The room was great with a massive bed. The food at dinner was 5 star and great portions as well. Breakfast was really good. All in all a perfect stay at a top hotel.
Stayed 1 night in Mar 2025