6/10 Okay
nalie
Travelled with family
3 Oct 2025
Liked: Cleanliness, amenities
The hotel is pretty dated and for the amount of money paid, I'd stay elsewhere next time. Pros: Breakfast buffet had a wide variety of food although not much hot food. Dining area is very nice. Gym is better than expected and the treatments area is well done. Cons: Hotel rooms don't receive any direct sunlight leaving the rooms always feeling kind of dark. They have thermostats but the hotel had no heating so had to sleep with an extra duvet and wore my fleece all the time. My biggest issue is with the staff and service. Some staff were super friendly and lovely and others were absolutely rude. My mother wanted to pay for lunch and the maître 'd practically threw the receipt at my mother and turned his back on her to answer the phone. There were a handful of rude micro aggressions that we experienced our 4 nights there. Next time I'd pay extra to stay at Boutique Hotel Stresa or save money and stay at a 4*.
nalie
Stayed 4 nights in Sep 2025
