Had an issue where I had booked the wrong day and it was a sensitive time with travelling for a funeral. The hotel manager was very understanding and even upgraded my room and provided a hot breakfast also..Amazing customer service, room was clean and a good size, would come again.
The hotel is on a busy high street and the secondary glazing isnât sealed. Hopefully theyâll sort out the banging kitchen door soon, avoid a room near the kitchen until thenâŠ
lovely old inn - great staff - good food and excellent ales at reasonable prices (we managed to catch specials on both the 2 nights we were there) - handily placed for the excellent fishing in the area which we went for
The staff without exception were excellent. The rooms are comfortable and adequately equipped. The room allocated was suffered from traffic noises from the front and side but the staff very quickly arranged a transfer to an alternative. This was better but we again had to mention the repeated banging, below us, of what turned out to be one of the kitchen service doors. This was ommediately addressed, spoon wedged under it. The bathrooms are quite dated with older style sanitaryware and shower controls. Not thermostatically controlled. Would we stay again, probably not although I would reiterate, staff and service were excellent.
Check in was easy and friendly member of staff. Room was like an oven with no way to turn off radiator. Window only cracked open. Noise throughout night with a possible freezer kicking on and off. Bathroom door did not close. Evening restaurant bar staff terrible I ended up walking to the crown for food and a drink where service and staff were excellent.
Nice cosy hotel. Staff very friendly and helpful . Had superior rooms over looking the street , they were very spacious with lovely comfortable bed and had everything needed for a stay . Breakfast was lovely with a good choice of food , good quality and tasty for the cost . Sunday roast lunch is lovely. Definitely recommend this hotel and looking forward to returning.
When i arrived the reception greeting was good. I got moved from a single to a double. The room was nice but very dated, as was the whole building. On checking out i was charged for breakfast. I explained that on the booking with Hotels.com the stsy was "breakfast included " but insisted that it was room only. I wasn't happy with this but they insisted i paid for breakfast. Not happy about this. Overall i wont stay there again.