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Tru by Hilton Sumter

2.5 star property

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Photo gallery for Tru by Hilton Sumter

Snack bar
Exterior
Lobby
Lobby
Indoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
2607 Broad Street, Sumter, SC, 29150
  • Place, Sumter Mall
    ‪3 min drive‬
  • Place, Dillion Park
    ‪3 min drive‬
  • Place, Morris College
    ‪5 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed

9.0 out of 10
Wonderful
(27 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(29 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(17 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

King Room

  • Sleeps 2

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

King Room With Mobility Accessible Bathtub

  • Sleeps 2

View all photos for 2 Queen Beds Room

Bathroom | Hair dryer, towels

2 Queen Beds Room

  • Sleeps 4

Guest Room With 2 Queen Beds And Bathtub-Mobility Accessible

  • Sleeps 4

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Holiday Inn Express Sumter by IHG
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.4 out of 5, Excellent, 706 reviews
The price is CHF 93
includes taxes & fees
18 Jan - 19 Jan
Holiday Inn Express Sumter by IHG

About this property

Tru by Hilton Sumter

Hotel in Sumter with free breakfast and fitness centre
Along with an indoor pool, this hotel has a fitness centre and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and laundry facilities are on-site.
Tru by Hilton Sumter offers 92 accommodations with a safe and coffee/tea makers. 55-inch LCD televisions come with premium cable channels.

This Sumter hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Tru by Hilton Sumter. During your stay, you'll be close to Sumter Mall. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and laundry facilities
  • On-site recreation includes a gym
  • Just a 3-minute drive from Sumter Mall and a few minutes from Palmetto Park
  • Cats and dogs welcome for a fee (restrictions apply)
Tru by Hilton Sumter offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces.

You'll find a business centre on site. Tru by Hilton Sumter also features coffee/tea in common area, laundry facilities, and a front desk safe. Self parking is free.

Smoking is allowed in designated areas at this Sumter hotel.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Sumter Hotel
Tru Hilton Sumter
Tru by Hilton Sumter Hotel
Tru by Hilton Sumter Sumter
Tru by Hilton Sumter Hotel Sumter

Tru by Hilton Sumter Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 438 out of 679 reviews
Rating 8 - Good. 140 out of 679 reviews
Rating 6 - Okay. 51 out of 679 reviews
Rating 4 - Poor. 31 out of 679 reviews
Rating 2 - Terrible. 19 out of 679 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, amenities
Clean everything was good
Stayed 1 night in Aug 2025

10/10 Excellent

William

Stayed 1 night in Sep 2025

8/10 Good

Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good experience
Stayed 3 nights in Sep 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean with easy check-in and check-out.
Stayed 2 nights in Sep 2025

6/10 Okay

Willene

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I did not like that when I checked into the hotel and was given a rome upon entering the room.It had not been serviced so I had to go back down to the concierge and have another room assigned
Stayed 1 night in Sep 2025

10/10 Excellent

Charlie

Stayed 1 night in Sep 2025

10/10 Excellent

Roger

Disliked: Staff & service
Property was convenient to get to. Staff was very cordial and helpful. Didn't provide in room coffee, and no ice buckets. Had to go to ice maker for the bucket. No restaurant in the hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Rose, Johns Creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very clean and great staff. Plenty of restaurants and shopping in the area around the hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Damon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities
Every year we travel to Sumter to visit family for a few days before making our way to beach. Normally, we stay at Holiday Inn Express; however, we decided to give Tru by Hilton a try. Disappointed to say the least. Front desk was pleasant but proceeded to tell us that our room will not have a microwave, in room coffee pot nor a mini fridge (although when booking through Expedia under the impression it would) no biggie only staying for a few days we can manage. According to the front desk they do this so people will come to lobby and mingle. Skip to the room…rooms are small, bed was uncomfortable, water pressure was terrible, floors were filthy, towels smelled funky (can’t even begin to describe). No exhaust fan in bathroom so when you showered, even with door closed it produced so much moisture throughout the room the floor was wet and slick. Garbage over flowing by the elevators leaving an unpleasant smell. I thought with all the positive reviews prior to booking it would be the perfect two day stay but to my surprise it was a BIG disappointment! I do NOT recommend!
Stayed 2 nights in Aug 2025

10/10 Excellent

jarrod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. The area was clean and accommodating. Breakfast was very good.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tanya

Liked: Amenities
Very accommodating
Stayed 1 night in Aug 2025

6/10 Okay

Shannon

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Theirs are so many food and shopping options in the vicinity. But for some reason our floor (vinyl) were extremely shiny and slick. We thought that maybe it had just been cleaned so we tried to wipe it up with a towel and the towel wiped up black and dirty. It
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2025

10/10 Excellent

Pete Sneesby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Logan is brilliant. She is a great ambassador and asset for your business. I don’t have anything but praise for her.
Stayed 2 nights in Jul 2025

10/10 Excellent

Austin

Stayed 1 night in Jul 2025

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Michelle

Stayed 3 nights in Jul 2025

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Heaven

Stayed 1 night in Jun 2025

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a short solo visit

Stayed two nights. The room was clean and comfortable, and the whole property was very bright and modern. The staff were all friendly and helpful. Check in and check out were easy. This was a good option for a solo traveler and short stay, BUT I think the small room size and lack of a closet, shelves or dresser would feel cramped for a longer stay or if traveling with a family.
Stayed 2 nights in Jun 2025

10/10 Excellent

Madeley

Travelled with family
Liked: Amenities, property conditions & facilities
1st time staying at a Tru it was nice and clean. Loved the self make pancake machine. Breakfast was good. Staff was nice. Overall just a great and experience. Thank you
Stayed 2 nights in Jun 2025

2/10 Terrible

Deborah

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Liked absolutely nothing. This is merely a place to lay your head for the night. Unfortunately it was a uncomfortable night. The bed is horrible. I woke up with a backache. The sheets need to be replaced they were so rough and scratchy that I slept on top of them. The floor was sticky and greasy. I guess I'm spoiled at other hotels because it was disappointing that they didn't even offer bottled water. Front desk associate is young and unprofessional. She actually had someone on speaker phone listening to the conversations. I know because she said as much whenever they commented. Definitely will not return. The only thing good was the grits with the free breakfast.
Stayed 1 night in Jun 2025

8/10 Good

Sethina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the overall cleanliness of the room but not the size. I liked that breakfast was included but not the pancake machine that kept malfunctioning.
Stayed 2 nights in May 2025

6/10 Okay

Faith

Stayed 1 night in May 2025