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Balsam Mountain Inn

3.0 star property

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Photo gallery for Balsam Mountain Inn

Exterior
Front of property
Lobby
Restaurant
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Bar

Explore the area

View in a map
68 7 Springs Dr, Sylva, NC, 28707
  • Place, Blue Ridge Parkway Balsam Entrance
    ‪2 min drive‬
  • Place, Maggie Valley Festival Grounds
    ‪22 min drive‬
  • Place, Harrahs Cherokee Casino
    ‪32 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪51 min drive‬

Room options

View all photos for Standard Room

Individually decorated, individually furnished, free WiFi, bed sheets

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Individually decorated, individually furnished, free WiFi, bed sheets

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Individually decorated, individually furnished, free WiFi, bed sheets

Standard Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Individually decorated, individually furnished, free WiFi, bed sheets

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Balsam Mountain Inn

This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. Free weekend breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include concierge services, a library and tour/ticket assistance. Housekeeping is available on request.
Balsam Mountain Inn offers 50 accommodations with a ceiling fan. Each accommodation is individually furnished and decorated. This Sylva hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Balsam Mountain Inn, you'll be within walking distance of Blue Ridge Parkway Balsam Entrance. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served at weekends
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Services include a concierge, tour or ticket assistance and wedding services
  • On-site recreation includes a playground and hiking/biking trails
  • Steps from Nantahala National Forest and a 2-minute drive from Blue Ridge Parkway Balsam Entrance
  • Dogs welcome for a fee (restrictions apply)
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served on weekends. Public spaces have free WiFi.

A library, tour/ticket assistance, and a picnic area are also featured at the family-friendly Balsam Mountain Inn. Self parking is free.

This 3-star Sylva hotel is smoke free.

Guests are served a free buffet breakfast on weekends from 8:00 AM to 10:00 AM.
Spirit of The Inn – On-site restaurant. Guests can enjoy drinks at the bar.
Spirit of The Inn Bar – This bar specialises in American cuisine. Open daily.
Coffee Shop – On-site coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekends 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Private picnics

Restaurants on site

  • Coffee Shop
  • Spirit of The Inn
  • Spirit of The Inn Bar

Things to do

  • Hiking/biking trails
  • Library
  • Playground
  • Shopping

Family friendly

  • Art supplies
  • Baby toys
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's toys
  • High chair
  • Playground

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request) (for a fee)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • In the mountains
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways (76 centimetre high)
  • Hardwood flooring in room
  • Lift (94 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Restaurant dining guides

More

  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 9:00 PM

Front desk staffed during limited hours

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 250 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Housekeeping fee: USD 12 per day; may vary based on unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
The front desk at this property is open daily from 10:00 AM - 9:00 PM.
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Balsam Mountain Inn Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 54 out of 77 reviews
Rating 8 - Good. 15 out of 77 reviews
Rating 6 - Okay. 3 out of 77 reviews
Rating 4 - Poor. 3 out of 77 reviews
Rating 2 - Terrible. 2 out of 77 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Robert

This is a charming hotel that has a lot of character. It is over 100 years old. Guests need to know there are no tvs or ac, but it makes for a nice place to wind down. If you want to get away, this hotel will do the trick.
Stayed 1 night in Feb 2026

8/10 Good

Molly

Liked: Cleanliness
Disliked: Amenities
This Inn is known as "one of the most haunted places in North Carolina." I didn't even know that until I was there; and imo they are missing a bet by not making a bigger deal out of that status. The building is old and seems original in many aspects, so it has a rustic, Old But Still Perfectly Good unfixed-up vibe. It's spooky! The hallways are lonnnng and really dark at night; if the place _isn't_ haunted, the ghosts themselves are missing a bet.
Stayed 1 night in Feb 2026

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities
Classic old Hotel updated well. A gem in an area which predominates 2nd rate lodging. I will be back
Stayed 1 night in Feb 2026

8/10 Good

Tamara

Liked: Cleanliness, staff & service, amenities
The room was clean and comfortable and the front desk clerks and all other staff were very friendly.
Stayed 1 night in Feb 2026

8/10 Good

Paul

Stayed 2 nights in Feb 2026

4/10 Poor

Carroll

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
I'm all for historic, old vintage style hotels. However, this place seemed a bit run down. I didn't like the fact that when I arrived to check-in. I was notified that there was a possibility that the heaters did not work which is a major red flag especially during the winter season. When I walked into my room, it was very small, the wood squeaked every time I stepped on the floor, the walls were thin so I can hear all conversations going on right next to me. Not to mention that the bathroom was filthy. The toilet bowl and since was not clean. Plus, there was not a TV in my room, so entertainment and privacy was limited. It felt more like a dormitory more than an actual hotel stay. I feel bad because the staff and front desk assistant was extremely kind but overall, I was not impressed with the place.
Stayed 2 nights in Feb 2026

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ok selection. Need id of ingred for folks w/allergies
Stayed 2 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
What an amazing place! I may come back in the summer too. The staff was helpful and genuine.
Stayed 1 night in Jan 2026

2/10 Terrible

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Did not use the bar or eat breakfast there.
Stayed 1 night in Jan 2026

4/10 Poor

Juan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Information and descriptions aren't accurate
Stayed 4 nights in Dec 2025

10/10 Excellent

Scott

Stayed 1 night in Jan 2026

4/10 Poor

Paula

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The hotel does not have adequate heating system. Our room was freezing cold. Staff was not readily available but finally found someone to get us additional covers. They only have breakfast on the weekends -not daily as advertised. We were in a “pet friendly” room which looked nothing like photos presented on your website. The room was not as clean as it should have been. The pet friendly room was sub-standard. The inn has a great history but should not have had guests if they could not heat the place.
Stayed 3 nights in Dec 2025

10/10 Excellent

kristy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What a fantastic find! The Inn is gorgeous and the staff is friendly. We slept like babies and woke up to a delicious breakfast with coffee and juice. We absolutely loved it!
Stayed 1 night in Dec 2025

10/10 Excellent

Becky

Stayed 1 night in Dec 2025

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Learning about the history of the place was interesting and it was so fun to feel we were stepping back in time. We loved the welcoming lobby, old wooden staircases and hallways, library with books and puzzles, big porches, and real working century old water fountain. And breakfast was amazing. The grits were spot on! So was the yogurt and toppings. Big selection, good service for coffee and food. Only ding was that hair dryers were advertised in rooms, and we didn’t realize ours was missing until the morning, and no one was working the desk or answering texts to help us retrieve one. We would definitely go back to explore nearby trails, just with a hair dryer packed next time. Love what you’ve done to keep it restored and running!!
Stayed 1 night in Dec 2025

10/10 Excellent

Jaime

Liked: Cleanliness, amenities, property conditions & facilities
I absolutely loved this hidden gem! I wish I had known it was there sooner! So much better than staying in a hotel, I actually felt like I was staying in someone’s home.
Stayed 1 night in Dec 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities
The Balsam Inn is a beautiful old hotel. Antiques everywhere, a cozy little sotting room/library and a cute bar area. Everyone was very nice.
Stayed 5 nights in Nov 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The experience was great, but due to the old building the room we stayed in has no amenities such as a refrigerator. It also didn’t have central air and heat. The radiator worked well though. We would go again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Roger and Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff and room was perfect!
Stayed 1 night in Nov 2025

8/10 Good

Michael

My only suggestion is that there needs to be a coffee urn in the lobby as well for guests also need an ice machine guests can access instead of depending on the bar to be open
Stayed 2 nights in Nov 2025

8/10 Good

Mark

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Jessica

Liked: Staff & service
Breakfast buffet was great with a good variety of items. Staff was kind.
Stayed 1 night in Nov 2025

8/10 Good

almena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Take a trip back in time to this charming inn. Don’t expect the Hilton and you’ll love it. The reception area has a two sided fireplace providing plenty of cozy seating in addition to a warm and welcoming library. They even provide a large selection of games. Rocking chairs on the front porch complete the package. The only drawback for me was the bed and pillow.
Stayed 2 nights in Oct 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms and great food
Stayed 2 nights in Oct 2025