We arrived on Sunday at check in. We had trouble with the key box, went to call and realized there was no cell service, I went to connect to the WiFi and the WiFi was down. We reset the router and did all the troubleshooting, it still said âno serviceâ. I would have called the internet company but there was also no land line.
We drove to the grocery store called the rental company from the parking lot. The representative at Vacasa (you have to call the 800 number for any assistance, they have no local contact information) said someone would be there soon to help us. I told him we werenât there because I had to leave to make the call. I said if he gave us 30mins we would be back. Our dogs were inside so I didnât want someone walking in. He said he would make a note to have them give us 30 mins to get back. We waited all night, we didnât leave in case someone came and nobody ever showed.
Monday morning we called again. We explained we were here for a work trip and needed to have some kind of internet connection (even if it is slow) or ability to use a phone. Even in the case of an emergency we didnât like the idea that we had absolutely no way to make any emergency call. I also said we would move to a new spot if this one canât get internet restored today. The rep said we would be contacted by a local manager in the next 30 mins. We sat in town waiting for a call because I knew I wouldnât have service at the rental. Nobody ever called us back again.
Also on Monday morning we woke up to ants all over our food on the kitchen island. Then someone elseâs dog was sitting on our porch making our dogs go crazy. We had to move furniture to keep the dog off the porch and away from coming up to the windows by our dogs.
Monday afternoon after no call back, we called the rep and said we were leaving Tuesday because this was just not working and the communication is just too hard trying to fix all this. They said no problem, that we will probably be refunded the whole stay or from the time we left on. We called Tuesday and let them know right when we left. After that we got a text that someone needed to be there Tuesday from 2-5pm for a technician to come out. I responded that we had left already. No response until Thursday when they left a voicemail that said they denied our refund and we would have to pay the full amount. This whole experience has been horrible and ruined our trip. Save yourself the headache, donât stay here.
