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Holiday Inn Express Syracuse Airport by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Syracuse Airport by IHG

Free daily buffet breakfast
Standard Room, 1 King Bed | 1 bedroom, premium bedding, desk, blackout curtains
Property amenity
Indoor pool, pool loungers
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Housekeeping
  • Gym

Explore the area

View in a map
5418 South Bay Road, North Syracuse, NY, 13212
  • Destiny USA
    ‪5 min drive‬
  • New York State Fairgrounds
    ‪11 min drive‬
  • St. Joseph’s Health Amphitheater at Lakeview
    ‪12 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪3 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

1 bedroom, premium bedding, desk, blackout curtains

Suite, 1 King Bed with Sofa bed

7.8 out of 10
Good
(9 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility) | 1 bedroom, premium bedding, desk, blackout curtains

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible (Comm, Mobil, Accessible Tub)

1 bedroom, premium bedding, desk, blackout curtains

Suite, 1 King Bed with Sofa bed, Mobility Accessible (Comm, Mobil, Accessible Tub)

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, premium bedding, desk, blackout curtains

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(53 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, premium bedding, desk, blackout curtains

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(45 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility, Roll-In Shower, Extra Space)

Standard Room, 1 King Bed (Mobility, Roll-In Shower, Extra Space) | 1 bedroom, premium bedding, desk, blackout curtains

Standard Room, 1 King Bed (Mobility, Roll-In Shower, Extra Space)

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility Roll-In Shower)

Standard Room, 1 King Bed, Mobility Accessible (Mobility Roll-In Shower) | Bathroom | Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Mobility Accessible (Mobility Roll-In Shower)

7.6 out of 10
Good
(5 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Free toiletries, hair dryer, towels

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

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About this property

Holiday Inn Express Syracuse Airport by IHG

Suburban hotel with free breakfast and free airport shuttle
This smoke-free hotel features an indoor pool, a fitness centre and a snack bar/deli. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Other amenities include a 24-hour business centre, coffee/tea in a common area and a microwave in a common area.
Holiday Inn Express Syracuse Airport by IHG offers 95 air-conditioned accommodations with free newspapers and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express Syracuse Airport by IHG. During your stay, you'll be within walking distance of North Medical Family Practice. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Extended parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a 24-hour business centre, a meeting room and conference space
  • On-site recreation includes a gym
  • Guests speak favourably about the proximity to the airport and the clean guestrooms
  • 6 minutes by car from Onondaga Lake Park and 6 minutes from Destiny USA
  • Free airport shuttle service
Holiday Inn Express Syracuse Airport by IHG offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and a meeting room are available. Event space at this hotel measures 324 square feet (30 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at Holiday Inn Express Syracuse Airport by IHG. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis. A complete renovation of Holiday Inn Express Syracuse Airport by IHG was completed in December 2024.

This North Syracuse hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 5:30 AM to 9:30 AM and at the weekend from 6:30 AM to 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Free uncovered self parking on site
  • Uncovered extended parking on site (USD 16.20 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 5:30 AM to 9:30 AM on weekdays and 6:30 AM to 10 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 324 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Fireplace in lobby
  • Renovated entire property - December 2024
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 25
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 15 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered extended parking fee: USD 16.20 per night
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn Express Syracuse Airport by IHG offers transfers from the airport. Please contact the property on the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
This property does not provide extended parking. Parking is limited to the duration of the guest's stay.

We should mention

  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Syracuse Airport
Holiday Inn Express Syracuse Airport
Holiday Inn Express Syracuse Airport Hotel
Inn Express Syracuse Hotel
Express Syracuse By Ihg
Holiday Inn Express Syracuse Airport
Holiday Inn Express Syracuse Airport by IHG Hotel
Holiday Inn Express Syracuse Airport an IHG Hotel
Holiday Inn Express Syracuse Airport by IHG North Syracuse
Holiday Inn Express Syracuse Airport by IHG Hotel North Syracuse

Holiday Inn Express Syracuse Airport by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 477 out of 1006 reviews
Rating 8 - Good. 244 out of 1006 reviews
Rating 6 - Okay. 121 out of 1006 reviews
Rating 4 - Poor. 86 out of 1006 reviews
Rating 2 - Terrible. 78 out of 1006 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person was very pleasant and helpful with checking in and setting up a shuttle to the airport for the next day.
Stayed 1 night in May 2025

8/10 Good

Nirmala

Stayed 1 night in May 2025

10/10 Excellent

Christopher

Stayed 1 night in May 2025

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Sheirrell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful staff was so nice and breakfast was absolutely awesome so many choices .
Stayed 1 night in May 2025

10/10 Excellent

Brian, Leadville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and property were well appointed, clean and cared for -- we would stay at this hotel in this location again in the future.
Stayed 2 nights in May 2025

6/10 Okay

Carrie

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Gregory

Travelled with partner
Friendly staff… like the park and fly with shuttle service
Stayed 1 night in May 2025

2/10 Terrible

Meredith

Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in late at night, only to be awoken before 8 am by loud noises. I looked out my window and realized that my room was directly under demolition. When I went outside to look, I saw that the demolition was only in that corner of the hotel and I should have been placed in any other part of the hotel. Front desk and another office staff member couldn't have been less concerned. I have written to the manager and hope to hear back. Pretty sure what they did was illegal.
Stayed 1 night in May 2025

10/10 Excellent

Sashya

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was extremely comfortable!
Stayed 1 night in May 2025

6/10 Okay

Marquis

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
We had to switch rooms due to the shower not draining. Breakfast was shut down for awhile and the lady that closed it was a little rude.
Stayed 1 night in May 2025

8/10 Good

Karis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property very close to airport
Stayed 1 night in Apr 2025

8/10 Good

sursattie

Liked: Cleanliness, property conditions & facilities
friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

NORMAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY CLEAN
Stayed 2 nights in May 2025

10/10 Excellent

Michiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like there.
Stayed 1 night in May 2025

8/10 Good

TAMARA

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of use
Stayed 1 night in Apr 2025

2/10 Terrible

Bernard

The reservation I made was not used because the driver of the 94-year old customer took him to the Cicero Holiday Inn which they were told was closest to the airport and had no reservation for him. Thankfully there was a vacancy. I am not happy about the fact that your system could not have discovered that he indeed had a reservation but was dropped off at the wrong hotel.
Stayed 1 night in Apr 2025

6/10 Okay

T Douglas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor Check in Experience

Worse check in experience I have experienced. Waited over an hour as a crowd of people grew in the lobby. My room was not available to check in and I couldn't wait more than 2 hours.
Stayed 1 night in Apr 2025

8/10 Good

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

A few friends and I stayed at your hotel after attending a concert. The check in was easy for us. The stay was as expected.
Stayed 1 night in Apr 2025

6/10 Okay

Stephen

Stayed 1 night in Apr 2025

8/10 Good

Jennifer, Webster City

Stayed 1 night in Mar 2025

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great stay

After travelling all day it was nice to arrive at a clean hotel, the girl at reception was very nice, what a pleasure. The room was spacious and we had a good size bathroom, lots of room to put our toiletries and the shower was a great size too. All in all a great stay!
Stayed 1 night in Apr 2025

10/10 Excellent

Charlotte

Stayed 1 night in Apr 2025