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Randolph House Hotel, Trademark Collection by Wyndham

3.0 star property

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Photo gallery for Randolph House Hotel, Trademark Collection by Wyndham

Exterior
Lobby
Lobby
Property amenity
Dining

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Breakfast included
  • Gym
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning

Explore the area

View in a map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Destiny USA
    ‪4 min drive‬
  • Place, New York State Fairgrounds
    ‪10 min drive‬
  • Place, St. Joseph’s Health Amphitheater at Lakeview
    ‪10 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down duvets, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down duvets, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

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About this property

Randolph House Hotel, Trademark Collection by Wyndham

Suburban hotel with free breakfast and 24-hour fitness centre
A 24-hour fitness centre, a 24-hour business centre and a microwave in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and a 24-hour front desk are on-site. Housekeeping is available on request.
Randolph House Hotel, Trademark Collection by Wyndham offers 198 air-conditioned accommodations with complimentary bottles of water and a hairdryer. Beds feature down duvets. A pillow menu is available. Premium cable televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Randolph House Hotel, Trademark Collection by Wyndham, you'll be within walking distance of Hopkins Road County Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps) and wired Internet
  • Free self-parking
  • Motorhome/coach/lorry parking available for a fee
  • Amenities include a 24-hour business centre, 3 meeting rooms and conference space
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from Destiny USA and 8 minutes from Syracuse University
  • Pets welcome for a fee
A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 30000 square feet (2700 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and barbecue grills are also featured at the business-friendly Randolph House Hotel, Trademark Collection by Wyndham. Self parking is free.

This 3-star Liverpool hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • In a state park
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to November 30 2025 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday and Sunday:
  • Bar/lounge
  • Restaurant
  • Fitness facility
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Restaurant
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day (maximum USD500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Reviews

Randolph House Hotel, Trademark Collection by Wyndham Reviews

6.8

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 257 out of 1007 reviews
Rating 8 - Good. 267 out of 1007 reviews
Rating 6 - Okay. 195 out of 1007 reviews
Rating 4 - Poor. 145 out of 1007 reviews
Rating 2 - Terrible. 143 out of 1007 reviews

Reviews

10/10 Excellent

Arnab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jun 2025

6/10 Okay

Marcia

Liked: Staff & service
Ok for the price. The bed need replacing. Sunken in the middle.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jomo

Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was just how they said it would be. Staff were very helpfull.
Stayed 1 night in Jun 2025

10/10 Excellent

Filson

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money. Establishment is only 2 months old. Overall it was a great experience.
Stayed 1 night in Jul 2025

10/10 Excellent

Diego, Greenbrook

Stayed 2 nights in Jun 2025

4/10 Poor

Danielle

Travelled with family
Disliked: Amenities
Anything was fine except it was super hot
Stayed 1 night in Jul 2025

10/10 Excellent

Azeez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean - good experience
Stayed 1 night in Jun 2025

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BAD SERVICE

Bad service. We spent one night and that was way too long. The rooms are old, outdated, dirty and falling apart. The bathrooms are super tiny. A big person wouldn’t be able to sit on that toilet. At 7am someone tried to barge in our room, I was very startled. At 8 am it happened again, this time she announced herself as housekeeping. She then explained she had the room marked as vacant. Front desk didn’t know what they were doing. In the morning when I complained the woman very nonchalant said “oh yeah there was a mistake on when rooms were marked as clean/vacant.” Not even an apology, she literally wave me away and said “you’re good.” I do customer service for a living and that is NOT good customer service! Never staying there again. Avoid if you can’t!
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Hotel was hard to find even with Google Maps, and condition was a bit rough. Was fine for a one night stay and for the price though.
Stayed 1 night in Jun 2025

10/10 Excellent

Dimas

Stayed 1 night in Jun 2025

2/10 Terrible

Anne Marie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our five-night stay at this facility was a TOTAL disappointment. Shower did not drain, rooms only had portable air conditioners, none of fitness equipment worked, had to have keys reprogrammed every day, room was never cleaned, pool empty and roped off, one ice machine and employee had to access it, wanted extra towels but person at front desk was only employee on duty so we got none until someone else came in....and the list goes on. Worst hotel experience ever! Big negative on our vacation and sorry we wasted the money.
Stayed 5 nights in Jun 2025

2/10 Terrible

Alexander

Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Stayed 1 night in Jun 2025

4/10 Poor

Shanell

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property just opened the rooms have not been cleaned for months and the rooms have portable ac in rooms and the hallways there is no ac we food a old pill in bed and also there were dead bugs on the bed.
Stayed 5 nights in Jun 2025

2/10 Terrible

Chris

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

no room at all

Well the room was booked! And we got there there wasn’t a room at all! Apparently the hotel never updated its inventory online. To be told you and your friends don’t have a room at 1am and then DRIVE 6 hours back home is just awful
Stayed 1 night in Jun 2025

2/10 Terrible

Vivian

Travelled with family
Liked: Staff & service
Disliked: Amenities
Around 11:30 pm while we were sleeping, two men walked into our room. They had been given a key to our occupied room. It was awful.
Stayed 2 nights in Jun 2025

6/10 Okay

Ranna

Travelled with family
Liked: Staff & service
Stayed 1 night in Jun 2025

4/10 Poor

Emily

Disliked: Cleanliness, property conditions & facilities, room comfort
No AC in the room I booked in advance. Had to get a completely different room to hav
Stayed 1 night in Jun 2025

2/10 Terrible

Dakota

Stayed 1 night in Jun 2025

6/10 Okay

Deborah

Travelled with family
Liked: Staff & service
The original ac in the room was replaced by a portable floor unit. The room did have a fridge. The bathroom didn’t have a fan. Tv didn’t work. There was no one on hand to get it working. Room was clean. Beds comfy.
Stayed 1 night in Jun 2025

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities
No air-conditioning, otherwise good.
Stayed 2 nights in May 2025

2/10 Terrible

Adeline

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Reviews are deceiving. You get what you pay for, I switched a reservation to this hotel for price and convenience of location of where I needed to be. Once I checked & got off the elevator for my room. I immediately smelled cigarette smoke in the hallway. The ceilings are low in the hallways fyi tall ppl over 6ft may have to duck in areas The room was clean but outdated. The hallways not updated. No bugs. Newer mattresses. old heating AC unit in the room that remains, but not working. there was a portable AC with a hose to the window. Tho It did keep the room very cold and comfortable not aesthetic looking. I didn’t mind much because we basically only sleeping there .bathroom VERY small . door swings less than an inch from the toilet. Very little counter space small sink. All functional, but not spacious After my 12-year-old son‘s shower, he told me that the water wasNT going down the drain. Front desk took my room number down and was told a few people on the floor have been complaining of the same thing, but never heard from them again. I overheard the staff talking and that the hotel was shut down for two years.We dealt with water not going down in the bath for hours. After that, we made sure to take quick showers for the rest of our stay .Free breakfast is grab and go snacks.large dining room, but no hot food. pool is empty NO WATER IN IT! It says that the hotel is under renovation, but everything is outdated.didn’t see any construction or updating. Better than a motel
Stayed 2 nights in Jun 2025

8/10 Good

Danielle

Travelled with family
Liked: Staff & service, room comfort
Overall it was a decent stay. I will say that I was disappointed that there was no pool and they need to pay a little closer attention to the cleanliness of the bed linen and towels
Stayed 2 nights in Jun 2025