Their system was down. We didnt receive a room key for 24 hours. Paid good money to feel like I was trapped because only one of us could leave at time, or elae we would have to be escorted into our room by an employee. The restaurant also clawd down "because there waa no way to rung anythibg up.:
1st impressions are lasting and this was a terrible 1st impression.
Great little convenience area . Great front desk and maid service. Simple and efficient check in and out.
If you are going to charge for bottled water in the rooms, have an option for filling personal water bottles in a common area. The breakfast was not great, even if it had been included. And certainly not for the price .
Really would have liked them to keep the pool.That was there when it was the holiday inn. It was also nice to have a snack for breakfast.
This year we ate off-site. At a restaurant.
Since rebranding to Hilton from Holiday Inn you would have never known unless youâre local. The new hotel name brings in renovation and upgrades the whole hotel but took out the pool to replace it with a bar/restaurant. Rooms were clean and pillows were comfortable. The best part is the parking garage so you donât have to worry about finding parking on the street.($20 fee)
Clean and updated rooms. Great location near Tacoma Dome, transit and breweries. Staff are awesome and great amenities (secure parking, nice gym and snack for sale in lobby).