The hotel is pleasant, staff extra caring and accomodating. Lost 1 tshirt, reported it to the reception. Too bad, V4 room has cockroaches and sliding door not secured enough. Cabinet too large to fit in the room. Breakfast is delicious. View from my room fantastic. Too bad , pool not maintained at all.
we enjoyed our stay, all of the staff including the security person at the parking lot were very friendly and helpful to the guests; breakfast food was awesome
It feels like home and the staff are very excellent and courteous in their service. I love the unlimited coffe and live piano music in the morning and in the afternoon...
The rooms are clean and the breakfast food was delicious.
The staffs are friendly, however we expected that we have a view of the taal on our balcony because when I called to check if the Ambassador suite has a view of the taal, the operator said yes. Thereâs a cockroach in the room, the cable was annoying because not all the channels were working.
My gf and i, went there for a 8 day stay, the hotel itself could use a few updates. but everything you need is there.
Its a 3 star hotel, but the staff makes it sooo much more, they are always friendly,smiling and very helpful, if i go back to tagaytay i vill surely book here again.
big thanks too all the staff for making it so enjoyable
Great vacation overall. Beautiful view from Lake taal and the location is so convenient. The only complaint was the food. They are not serving rice. Only hotdog and bread for breakfast that I think is not worth with what I paid.