2/10 Terrible
Rita
Travelled with family
24 Mar 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIGHTMARE OF A HOTEL
Upon arrival the hotel looked in bad shape with out a car in the lot. I thought we were at the wrong place. I hesitantly went inside the lobby to check in. Instantly hit with the smell of marijuana. The only reason I even went in was because my reservation was non refundable (had I known the place was not as seen in pics I would not have made this non refundable reservation, lesson learned) Went to the room and it was the most disgusting room I have ever seen, literally feces on the wall, jbweld repairing a hole in the bathtub, baseboards looked like something out of a horror film. Toilet had hair and blood on it. Went to the desk and told the man I was so sorry but because of the conditions I would not be able to have my family stay there. He offered another room so I agreed just because I knew it might bite me in the butt if I didn't at least look. As suspected super disgusting as well. I asked about a refund based on the conditions and he said I would have to go through hotels . com since I booked with them but that my room was non refundable and that I would have had to cancel 24 hrs before my reservation. (Obviously not feasible) I told him I had taken pictures and that it shouldn't be a problem to get a refund as we are not staying. He told me again I had to go through hotels . com. I agreed and we left. When I called hotels . com. They said the hotel had to authorize a refund. They called the man and he denied it. After huge runaround hotels . Com gave me a credit.
Rita
Stayed 1 night in Mar 2025
