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Pacific Star Resort and Spa

4.5 star property

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Photo gallery for Pacific Star Resort and Spa

Property grounds
View from room
Exterior
Property grounds
Daily cooked-to-order breakfast for a fee

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
627b Pale San Vitores Road, Tumon, Tamuning, 96913
  • Place, Matapang Beach Park
    ‪8 min walk‬
  • Place, Ypao Beach Park
    ‪8 min walk‬
  • Place, Tumon Beach
    ‪18 min walk‬
  • Airport, Guam (GUM-A.B. Won Pat Intl.)
    ‪2 min drive‬

Room options

View all photos for Ocean View Room with 2 Twin Beds (Hollywood Setup)

In-room safe, desk, iron/ironing board, cots/infant beds

Ocean View Room with 2 Twin Beds (Hollywood Setup)

  • Ocean view
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Ocean View Room with 1 King Bed

In-room safe, desk, iron/ironing board, cots/infant beds

Ocean View Room with 1 King Bed

  • Ocean view
  • 32 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Ocean View Room with 2 Twin Beds (Hollywood Setup)

In-room safe, desk, iron/ironing board, cots/infant beds

Deluxe Ocean View Room with 2 Twin Beds (Hollywood Setup)

  • Ocean view
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Ocean View Room with 1 King Bed

In-room safe, desk, iron/ironing board, cots/infant beds

Deluxe Ocean View Room with 1 King Bed

  • Ocean view
  • 32 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Level Ocean View with 2 Double Beds

In-room safe, desk, iron/ironing board, cots/infant beds

Club Level Ocean View with 2 Double Beds

  • Ocean view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Club Level Ocean View with 1 King Bed

Club Level Ocean View with 1 King Bed | In-room safe, desk, iron/ironing board, cots/infant beds

Club Level Ocean View with 1 King Bed

  • Ocean view
  • 32 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ocean Front Suite with Club Access and King Bed

Ocean Front Suite with Club Access and King Bed | In-room safe, desk, iron/ironing board, cots/infant beds

Ocean Front Suite with Club Access and King Bed

  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Ocean Front Suite with Club Access and 1 King Bed

Deluxe Ocean Front Suite with Club Access and 1 King Bed | In-room safe, desk, iron/ironing board, cots/infant beds

Deluxe Ocean Front Suite with Club Access and 1 King Bed

  • Ocean view
  • 74 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite with Club Access and 2 Double Beds

Executive Suite with Club Access and 2 Double Beds | In-room safe, desk, iron/ironing board, cots/infant beds

Executive Suite with Club Access and 2 Double Beds

  • Ocean view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Presidential Suite with Club Access and 1 King Bed

Presidential Suite with Club Access and 1 King Bed | In-room safe, desk, iron/ironing board, cots/infant beds

Presidential Suite with Club Access and 1 King Bed

  • Ocean view
  • 96 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ocean View Room with 2 Double Beds

In-room safe, desk, iron/ironing board, cots/infant beds

Ocean View Room with 2 Double Beds

  • Ocean view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Ocean View Room with 2 Double Beds

In-room safe, desk, iron/ironing board, cots/infant beds

Deluxe Ocean View Room with 2 Double Beds

  • Ocean view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Club Level Ocean View with 2 Twin Beds

In-room safe, desk, iron/ironing board, cots/infant beds

Club Level Ocean View with 2 Twin Beds

  • Ocean view
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Ocean Front Suite with Club Access and 2 Twin Beds (Hollywood Setup)

TV

Deluxe Ocean Front Suite with Club Access and 2 Twin Beds (Hollywood Setup)

  • Ocean view
  • 74 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Pacific Star Resort and Spa

Spend the day relaxing on the beach or pampering yourself at Pacific Star Resort and Spa's full-service spa.
Pacific Star Resort and Spa offers 367 accommodations with a safe and coffee/tea makers. Rooms open to balconies. Cable televisions are provided. Bathrooms include a combined bath/shower unit, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Microwaves and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Chandan Spa has 8 treatment rooms, including rooms for couples. Services include massages. The spa is open daily.
During your stay at Pacific Star Resort and Spa, you're just a quick walk from Tagada Guam Amusement Park. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at Chandan Spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym and a sauna
  • Within a 10-minute walk of Tagada Guam Amusement Park and Ypao Beach Park
Pacific Star Resort and Spa offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 5516 square feet (512 square metres) and includes conference space. A fitness centre, spa services, and a vending machine are also featured at the luxury Pacific Star Resort and Spa. Free self parking is available.

This 4.5-star Tamuning hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 9:30 AM.
Pacific Star Resort and Spa has a restaurant on site.
Manhattan Steakhouse – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Pool Bar – This poolside bar only serves light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 9:30 AM for a fee: USD 10 to 25 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Manhattan Steakhouse
  • Pool Bar

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 5,516 square feet of conference space
  • 9 meeting rooms

Outdoors

  • Beach loungers
  • Garden
  • On the beach

Full-service spa

  • 8 treatment rooms
  • Couples treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 19 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Cots (infant beds) are available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25 per person
  • Cots (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 8:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Guam Marriott
Guam Marriott Resort
Marriott Guam
Marriott Guam Resort
Marriott Resort Guam
Pacific Star Resort Tamuning
Pacific Star Resort
Pacific Star Tamuning
Pacific Star And Spa Tamuning
Pacific Star Resort and Spa Hotel
Pacific Star Resort and Spa Tamuning
Pacific Star Resort and Spa Hotel Tamuning

Pacific Star Resort and Spa Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 173 out of 999 reviews
Rating 8 - Good. 380 out of 999 reviews
Rating 6 - Okay. 247 out of 999 reviews
Rating 4 - Poor. 133 out of 999 reviews
Rating 2 - Terrible. 66 out of 999 reviews

6.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I have stayed at this hotel in the past, and the amenities were great. They said that because of covid-19, everything was closed. The restaurants, the spa, the pool, the bars, the gym, the concierge, even some of the entrances to the hotel were all closed. Other hotels seemed to be open and operational. I really wish that they had found a way to make it work. This hotel has a lot of potential, but with everything being closed, I found out hard to overlook the old and aging property. The elevators almost got stuck a few times. The air conditioning could not keep up in the middle of the day. On high cool, our room was up to 77 even with an extra fan from the front desk.
Stayed 10 nights in Jul 2021
Verified

2/10 Terrible

NadiA

Disliked: Property conditions & facilities, room comfort

Hot, no power for several nights, run down

We have stayed at this hotel many many times, as we travel to Guam for business very frequently. It's getting a little older, but was still a nice hotel until this last trip. The power went out on 3 different occasions during the 10 night stay, effectively locking us out of our rooms until 2 - 4 am on all 3 nights power was out. Additionally, the AC units were not working, and the rooms were incredibly hot, with no air circulation. All the guests were on the 16th floor, and all other floors blocked off (not sure if this was due to Covid or not.) The pool is also closed due to Covid, which is understandable, but frustrating due to the heat. The hotel is getting very run down and definitely needs to make some drastic improvements soon!
Stayed 7 nights in Jun 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and service has deteriorated beyond belief.. it used to be a decent place to stay.. no longer there..
Stayed 6 nights in Jun 2021
Verified

6/10 Okay

In sook

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

..

룸은 눅눅하고 곰팡이냄새가 많이나서 별로였는데..위치나 뷰...바다 근접성은 좋고, 시설도 나름 좋아요(라운드리 등) 베란다 문도 열려서 발코니 나갈수있었고 로비가 젤 시원하고 쾌적하고 좋았어요~^--^ 하지만 룸 냄새는 별로입니다. (바닥이 카페트라...)
Stayed 1 night in Mar 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
お風呂が古い、錆や汚れが目立つ。 水が止まらない。 気候のせいなのか、カーペットが常に湿っている。
Stayed 4 nights in Jan 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roaches!!

We had 3 roaches in the room. One on the wall, one and the bed and one on the other bed. They crawled up on my arm while I was sleeping and I had to call the front desk to change the room at 4am in the morning. Security box was broken and even though I asked to fix it, they didn’t do anything about it.
Stayed 5 nights in Jan 2020
Verified

8/10 Good

suman

Liked: Staff & service

가성비 최고!

직원들은 친절하며 숙소는 가성비는 뛰어납니다.2가족이 잘 머무르다 왔습니다.
Stayed 3 nights in Oct 2019
Verified

6/10 Okay

Joanna

Liked: Staff & service
The service was outstanding. The people we encountered were extremely friendly. However, the resort needs some help. The AC was mediocre at best. Which created a huge humidity problem. The carpet felt almost damp when you stepped on it barefoot and the tile in the bathroom was actually wet with humidity. The room rarely got below 80 degrees F. Which made it difficult to sleep. To be fair I didn’t report it until the last day. But it was not addressed to my knowledge. The room Smelled stale and moldy as the days went on. With a little TLC this resort could be outstanding. But in this shape definitely not worth the price!
Stayed 4 nights in Jan 2020
Verified

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The view was amazing... my kids were happy to be spending the weekend at the hotel. Unfortunately, we checked in @ 3:00pm & checked out at 12:am the following morning. The room was dusty, the carpets felts weird & the AC wasn’t working. We assumed that the room would’ve gotten cold by the evening and tried to remain optimistic about the room.We called front desk around 11:00 pm and was only informed that there was a problem with the AC for the entire building. Thank you to the staff for understanding. I Hope next time around the conditions will improve.
Stayed 1 night in Jan 2020
Verified

8/10 Good

jinwoo

시설이 오래되었습니다 해변과 수영장이 연결 되어 좋았습니다 무난한 숙소입니다
Stayed 2 nights in Jan 2020
Verified

2/10 Terrible

JONGBAE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

가성비 제로 더러운 일본인 소유의 호텔

40년이 넘은 호텔ㆍ녹슬고ㆍ더운물도 잘 안나오고 ㆍ수리가 전무한 호텔ㆍ10만원 짜리 만도 못한 호텔ㆍㅎㅎ
Stayed 4 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
룸컨디션은 생각보다 무난했습니다. 풀장은 하나지만 해변이 좋아서 만족했고 장비대여도 쉽고 해변만 관리하는 직원분들이 있어서 좋았습니다. 복잡하지 않고 프라이빗하게 즐기기에 최상입니다.
Stayed 3 nights in Jan 2020
Verified

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
뷰와 바다는 만족하지만 룸상태는 기대안하시는게 좋을거예요. 바다뷰만 보고 간다면 그건 괜찮을듯 해요
Stayed 6 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
以前も利用したが、静かな感じで良かった。街から少し離れているが、レンタカーが有れば問題無い。 名前は、以前のマリオットの方が聞こえが良さそうかな？
Stayed 3 nights in Jan 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Nope

This whole hotel needs a reno. The rooms are so old and dated. The worst was the dirty and smelly carpet. There was not one place in the room that didn't look delapatated and in need of repair, from the cocking om the shower, old furniture, stainijg, etc. We won't stay here again. It literally felt like staying at some highway inn motel.
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
スタッフの数が少ない。コンビニがない。チェックインの1時間前にエクスペディアで予約したのに、予約の確認が取れなくてチェックインに時間が掛かった。
Stayed 1 night in Jan 2020
Verified

8/10 Good

SEULGI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3박4일 커플여행 중 2박 머무른후기

아무래도 괌의 모든 숙박시설이 오래됬다보니 이쁘다거나 세련됐다는 느낌은 없었다. 오션뷰였는데, 낮은층이라 수영장에 가려 바다까지는 거의 안보였다. 가격대비 기대했던 크기도아니었다. 생각보다 아담했지만 KBS글로벌 채널이 나오는 TV, 냉장고, 침대,물,타월은 다 있어서 깔끔했다. 다만 슬리퍼가 없어서 맨발로 다닐수가 없어 여분의 신발을 신었는데, 개인용 슬리퍼 신고가기를 추천한다. 직원분들 모두 친절하고 에어컨이 딱 선선하게 틀어져있어서 덥지도 춥지도 않게 잘지냈다. 특히나 수영장 이용이 가능해서 이틀 연속 수영장에서 재밋게놀았다. 프라이빗 비치는 가보지는 못했지만 그냥 에메랄드빛이라 멀리서봐도 이쁘다는거! 주차장을 지나서 나가면 식당가도 있고, 편의점ABC마트도 도보5분거리에있다. 무려 한국인 운영ABC마트이다. 조식도 가격이 조금 비싸긴하지만 깔끔하고 맛있었습니다. 특히 식당 뷰가 오션뷰라서 아침먹다가 쌍무지개봤어요! 피에스타에 하루머무르면서 먹은 조식보다 퍼시픽이 더 좋았습니다.
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Jung min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족여행으로 적당합니다. 수영장과 해변이 연결되어있어서 매우 좋아요
Stayed 4 nights in Dec 2019
Verified

8/10 Good

YOUNGHWAN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

퍼시픽 스타 리조트 & 스파 경험담

호텔 위치는 투몬비치와 연결되어 있어 좋았습니다. 근데 내부 시설이 조금 노후되어 있네요. 유지보수가 필요해보입니다.
Stayed 2 nights in Jan 2020
Verified

2/10 Terrible

ERIタン

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
最悪でした！不衛生で。
Stayed 4 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
スタッフの対応がとても良く気持ち良く滞在できました。ホテルは古いので、なんだかなぁと思う点は多々ありましたが、グアムのホテル全般が古いので その点はどこに滞在しても同じようなのかなと思いました。（新しいホテルや全面改修したホテル以外） ただ、ここのホテルはスタッフの明るさや優しさで補われていると思います。 カウントダウン花火を部屋から観ることが出来て最高でした。 反対側の部屋からだと見えないかもしれません。
Stayed 4 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

送迎は期待しない方がいい

送迎付きの部屋を予約し、念のためにHotelにも送迎があることを確認していたが、迎えの依頼をしても全く返事がなかった。webサイトからもしましたが無理でした。 口コミで「迎えがこなかった」とあったが、夜便だったのかもしれない。そこは期待しない方がいいし、夜便は迎えなしと記載してほしい。 設備がかなり古いが、不潔ではなかった。 Hotelを満喫する人には向かない。
Stayed 3 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
立地は良いですが、シャワーの出力が弱かったり引き出しの取っ手が壊れてたり設備の老朽化が目立ちました。プライベートプールも他に比べて小さいのでここに泊まるなら隣のPIC(pacific island club)の方がいい笑
Stayed 4 nights in Dec 2019
Verified

10/10 Excellent

azu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
混雑時にもかかわらず夕日が沈む景色の見える部屋に快く代えていただきました。
Stayed 3 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
スタッフの対応は優しいです。 ただ、施設の古さと清掃の雑さは海外の中でも悪い方かと…4人一室だったのですが、二人分の飲み物&シャンプー…日本から持って来てたので、何度も説明するのがめんどくさいので、諦めました。 次は違うホテルにします
Stayed 4 nights in Dec 2019