Our biggest issue was with check-in, but after that it was a good experience.
After a long drive my son had to use the washroom, but the code they gave us for the door did not work. We tried texting and calling with support. They changed the code 7 times and it still wouldn’t work. They then tried giving we a code of a lockbox with a key, but neither of the two codes they had in their file worked. Finally they sent a local rep to come and he couldn’t do it, so he had to call and get help. 45 minutes later we finally got into the unit. A neighbor mentioned the locking being an issue for others.
Overall it was clean except for a dishwasher full of dirty dishes. We had to run it and then put them away. Not how I wanted to start the trip, but after that point it was good. They layout of the unit is good and gave us lots of space. There are two balconies and the living room side looks out over the golf course. I see how this unit could be great for groups. The only consideration is that the main bedroom is a loft overlooking the living room, so can be loud. We were happy with the unit itself and the location being so close to Blue Mountain. It is a 3 bedroom 3 bathroom unit with washer/dryer. I brought dish soap, dishwasher soap, laundry soap, facial tissue, and Keurig pods. If you want any of these items you will need to bring your own. The kitchen has most items and there is a closet on the main floor with some games.
Overall we liked the unit, just not the check-in.