The check in experience at this property was horrible. Our stay had included a ski locker, and the keys were nowhere to be found in the unit. Turns out, the keys were missing so we didnât have a ski locker for our snowboards, but they gave us a $50 refund. The fob is very difficult to open the door too. When we got into the unit, there was a four hour power outage in the area. We didnât have any flashlights or candles. When we called the property manager to get updates, they were located in a different country and were not helpful at all, they would put us on hold for twenty minutes and not come back. We thought we would have to sleep there with no heat. When we asked if they would refund our night or find lodging with heat, they didnât even consider helping us. We were travelling with a two year old and absolutely terrified. The floor clearly had not been mopped and was filthy. Our room was totally BRIGHT the entire night because there was lights right outside our window and the blinds were not helpfu, so we couldnât sleep the entire time.