2/10 Terrible
Anthony
Business traveller
3 Oct 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
people who operate international hotels especially those close to the airport MUST understand three things
1. the most important element of the transaction is the customer.
2. The customer is travelling therefore under severe stress.
3. most customers will be people who do not speak Spanish. I was only really going to be at that place for 1.5 days but since I did not want to be floating around Tocumen for 7 hours, after vacating the room at 12 PM, I paid for 2 days. the hotel is located in a very shady area, and there are NO amenities on the premises food, alcoholic beverages, not even coffee. the meager supply of cool drinks they had were extremely limited, so whatever you need you would have to order it from outside and since you don't speak Spanish, good luck to you. except for this one man on the morning shift none of the other people on any shift spoke English. the room they gave me had no refrigerator, it had only one poor light in the entire room and the TV was not working in that room when I asked the misfit manager about it, all he told me is that it was not working, but later that evening meeting an American from Oregon who went out to dinner and a drink with me, his room had TV. and the TV in the lobby was working.
i am an investor seeking to invest US$300,000 in Panama and this really bad experience happily was not in keeping with what I found elsewhere in Panama, if it were, I would not invest a cent in that country.
Anthony
Stayed 2 nights in Sep 2025