The staff is ectrimly professional, kind and friendly. The houskeeping is excellent and the spa, is beyond imagination. I wish all american hotel would have spa.
The streets are safe to walk 24/7, clean and lot of restaurants, bars and shows are everywhere in the surounding smaller streets. A good 20 minutes walk from Shanjuku train station from one can take the Narita Express to the Narita airport for $21.50. A 1H28 min. ride. From airport the last N'express is 23:40 min. , stopes at, named Tokyo station and Shanjuku station ( a suberb of Tokyo City) is the last station. Do not miss to visit the Contemporary Art Museum other side of Tokyo. A challenge to find your way there, but for all art lovers it is a must to see. From there by metro to Sky Tree Tower. For new comers, you will find every step an adventure in Japan. Do not forget to fownload a translater dictionary from Englush to Japanese ! People are very kind and helpful to find your way to your hotel or whereever you go. I experienced they are eager to help and even get out of their way just to help you. Enjoy Japan, appreciate their clean streets, and resiprocate what you receive.