6/10 Okay
Rowan
22 May 2025
There was an incident where I came back to the hotel in the middle of my trip and my card had been deactivated and a different key had been made without telling me, in the mailbox for my capsule but the code for it was never sent to me. I found out the next day from the second employee I talked to. Some kind girls let me in for the night, and the next morning I told an employee who was not very helpful…she just told me that it would work in 10 minutes, which I was skeptical about but I went about my day anyway. When I came back, the card still didn’t work. There was a new employee working, who found the new card for me. I asked her why, she wasn’t sure. But she was very nice and helpful about it, the first employee was unnecessarily rude and could’ve resulted in me being locked out for the second night in a row…
Rowan
Stayed 3 nights in Apr 2025