2/10 Terrible
Joseph
23 May 2025
Nowhere in the listing does it say hotel guests with tattoos cannot use the spa. The only reason I booked two nights with the hotel was for the on site spa, but I was denied service after checking into the hotel and learning they refuse to let anyone with tattoos into the spa area. All I was given was a “Sorry”, not even an attempt to offer me complimentary breakfast buffet or anything for this misrepresentation by their hotel listing, and after asking to then cancel the second night the hotel said that they would still charge me 50% of the room cost for the second night I would not even be there. Horrible service. Most uncomfortable pillows in Japan. Also, there is nothing in Asakusa that you cannot find far better versions of in many other parts of Japan. Onyado left me with a terrible end to an otherwise great trip.

Joseph
Stayed 2 nights in May 2025