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Courtyard Toluca Tollocan

3.5 star property

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Photo gallery for Courtyard Toluca Tollocan

Lobby sitting area
View from property
Property amenity
Lobby
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Bar
  • Housekeeping
  • Gym
  • Breakfast available
  • Laundry

Explore the area

Map
Paseo Tollocan 834, Toluca, MEX, 50220
  • Galerias Toluca
    ‪3 min walk‬
  • Galerias Metepec Shopping Center
    ‪5 min drive‬
  • Nemesio Díez Stadium
    ‪6 min drive‬
  • Toluca, Estado de Mexico (TLC-Toluca Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • 38 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed

  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite, 2 Queen Beds

  • 54 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Courtyard Toluca Tollocan

Hotel in Toluca with free valet parking and free local area shuttle
This hotel features a restaurant, a fitness centre and a bar/lounge. Free WiFi in public areas is provided, as well as free valet parking, free airport pick-up and a free shopping centre shuttle. Other amenities include a 24-hour business centre, coffee/tea in a common area and a business centre. Housekeeping is available on request.
Courtyard Toluca Tollocan offers 184 air-conditioned accommodations with iPod docking stations and MP3 docking stations. 42-inch LCD televisions come with premium cable channels and Netflix. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

This Toluca hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
During your stay at Courtyard Toluca Tollocan, you're just a quick walk from Galerias Toluca. Enjoy features like free WiFi in public areas, free valet parking and free airport pick-up service.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy a bite to eat at The Bistro Restaurant, a bistro that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • 6 minutes by car from Galerias Metepec Shopping Center and 15 minutes from Centro Dinámico Pegaso
  • Free airport pick-up, shopping centre and local-area shuttle service
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. A fitness centre, a library, and a terrace are also featured at the business-friendly Courtyard Toluca Tollocan. A free shuttle from the airport to the hotel (available 24 hours) and An area shuttle are free. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 3.5-star Toluca hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
The Bistro Restaurant – This bistro specialises in international cuisine and serves breakfast, lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour free airport pick-up shuttle on request
  • 24-hour airport shuttle
  • Free area shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: MXN 399 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Bistro Restaurant

Things to do

  • Gym
  • Library

Family friendly

  • Free area shuttle
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet (51 centimetre high)
  • Lever door handles
  • Lift (119 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2012
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • IPod dock
  • MP3 dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
The host will greet guests on arrival

Access methods

Host will greet you

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 399 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Courtyard Toluca Tollocan offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk. The host will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Tollocan
Courtyard Tollocan Hotel
Courtyard Tollocan Hotel Toluca
Courtyard Toluca
Courtyard Toluca Tollocan
Courtyard Toluca Tollocan Hotel
Courtyard Toluca Tollocan Hotel
Courtyard Toluca Tollocan Toluca
Courtyard Toluca Tollocan Hotel Toluca

Courtyard Toluca Tollocan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 80 out of 146 reviews
Rating 8 - Good. 48 out of 146 reviews
Rating 6 - Okay. 9 out of 146 reviews
Rating 4 - Poor. 4 out of 146 reviews
Rating 2 - Terrible. 5 out of 146 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Alfredo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
First time in Toluca so I decided on a known brand hotel. Not knowing the town did not make any difference. I went for work, so no chance to tests all other categories
Stayed 4 nights in Jan 2025

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Close to work
Stayed 4 nights in Dec 2024

10/10 Excellent

GILBERT, Doral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

RAMON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Ronald

Business traveller
Liked: Amenities
Always treated nice!
Stayed 2 nights in Aug 2023

10/10 Excellent

Agustin

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very kind staff, very easy check in/out. Nice backyard area to soak some sun and breakfast was good. I wish they had a water dispenser in the lobby.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2021

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was easy and quick. The room was clean and no issues. The only issue I had was that I had coordinted with the hotel 3 days in advance to pick me up at the Mexico City airport and no one showed up.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Place in Toluca

The hotel is one of the nicer properties in Toluca. If you need to be in Toluca, this is the place to stay. It feels very safe. The property and the rooms are very clean. Excellent, bi-lingual staff is there to help and offer assistance. The breakfast is very good, albeit overpriced. The only complaint I had was the shower; it took nearly five minutes to get warm. Also, the restaurant next door was a good option.
Stayed 3 nights in Jun 2019

2/10 Terrible

Jason

Disliked: Staff & service

Poor customer service

I booked my hotel through hotels.com. Received a confirmation email and everything. I showed up at the hotel only to find that the hotel front desk clerk told me I did not have a reservation. Once I got hotels.com involved in it, we figured out that the hotel had canceled my reservation without notifying me or hotels.com. They said they were full and had to send me down the road to another hotel. I have stayed here before, I always stay here when coming to this area. It’s fine for business when you’re just using it to sleep. However, I’m not impressed with the service received this last time
Stayed 2 nights in Mar 2019

4/10 Poor

Daniel

Had reservation moved after overbooking

The hotel overbooked and moved me to another hotel near the airport. They had a hired car drop me off there, claiming it was a complimentary shuttle, then tried to charge me for it. They also did not transfer the reservation to the new hotel, making things more complicated. Only after having a hotels.com rep call them and get things sorted was this rectified. After talking ti a few people, this is a somewhat regular thing for this establishment.
Stayed 3 nights in Feb 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with great service and amenities.
Stayed 3 nights in Jan 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Toluca nice place to Stay

Very nice hotel with good service.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

It is a nice hotel but no swimming pool
Stayed 2 nights in Aug 2018

4/10 Poor

Brandon, Ciudad de Mexico, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

American Cookie Cutter Hotel that Charges Extra

The location of the hotel was quite nice & the staff was incredibly friendly, however, like most American companies, they smile to your face while they steal from you. I was charged 600 pesos for breakfast that Expedia indicates is included. The friendly receptionist took my information & asked me to email someone about the problem (presumably the marketing manager). This has happened to me often in MX. I won't hear anything back. The first day, they didn't have ANY hot items on the buffet, just cold cuts, cheese, cereal, and old bread. I live in CDMX. I know they didn't pay more than 400 pesos FOR EVERYONE to eat. The next day, we didn't waste our money on the abysmal food. So... in total, this typical American hotel stole 1,200 pesos.
Stayed 2 nights in Mar 2018

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you very much!
Stayed 4 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017