Didnt realize front desk closed at 9 pm. We arrived after midnight, had to trust front desk to leave room key wrapped in receipt in mailbox, outside of front desk.
The 'upgraded' room I paid extra for was not an upgrade, the front desk person said all the rooms were the same, the bed was supposed to be queen and it was a double, I measured it but again front desk person said they were all queen! It was hard and uncomfortable, they acted inconvenienced when I asked to switch rooms, it was not even full!