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Windsor Arms Hotel

5.0 star property
VIP Access

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Photo gallery for Windsor Arms Hotel

Ballroom
Junior Suite, 1 King Bed with Sofa bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Indoor pool
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Ballroom

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Spa
  • Housekeeping

Explore the area

View in a map
18 Saint Thomas St, Toronto, ON, M5S 3E7
  • Royal Ontario Museum
    ‪3 min walk‬
  • University of Toronto - St. George Campus
    ‪13 min walk‬
  • CF Toronto Eaton Centre
    ‪3 min drive‬
  • Toronto, ON (YYZ-Pearson Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, 1 King Bed with Sofa bed, Corner

Suite, 1 King Bed with Sofa bed, Corner | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite, 1 King Bed with Sofa bed, Corner

  • 93 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed

8.6 out of 10
Excellent
(4 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living area | 55-inch LED TV with digital channels, Netflix, streaming services

Suite, 2 Bedrooms

  • 93 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Large Single Beds

View all photos for Presidential Suite, Multiple Beds

Presidential Suite, Multiple Beds | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Presidential Suite, Multiple Beds

  • 144 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Queen Sofa Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 88 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Windsor Arms Hotel

Victorian hotel with full-service spa and 24-hour health club
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a 24-hour health club, a bar/lounge and a sauna are on-site.
Windsor Arms Hotel offers 28 air-conditioned accommodations with minibars and espresso makers. This individually decorated and furnished accommodation includes sofa beds. 55-inch LED televisions come with premium digital channels and Netflix. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.
Our customers tell us they can't get enough of Windsor Arms Hotel's great location. During your stay, you're just a quick walk from Royal Ontario Museum. Free WiFi in public areas, a full-service spa and an indoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast offered for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to aromatherapy, Ayurvedic treatments or massages at the spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute walk from Royal Ontario Museum and 14 minutes on foot from University of Toronto - St. George Campus
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Windsor Arms Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. A sauna, spa services, and a terrace are also featured at the business-friendly Windsor Arms Hotel. For a fee, parking is available.

This Victorian Toronto hotel is smoke free.

Guests can enjoy cooked-to-order breakfast for a fee.
Courtyard Cafe – This restaurant only serves brunch.
The Living Room – This restaurant serves breakfast, lunch and dinner.
Tea Room – On-site restaurant.
Room service (during limited hours) is available.

Languages

English, Filipino, French, Italian, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered valet parking on site (CAD 60 per night; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee: CAD 4 to 22 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Courtyard Cafe
  • Tea Room
  • The Living Room

Things to do

  • 24-hour health club
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Cot (surcharge)
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1927
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Sofa bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 50.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 45 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for CAD 56.50 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 4 to 22 per person
  • Valet parking fee: CAD 60 per night (in/out privileges)
  • Pet fee: CAD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CAD 56.50 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Windsor Arms
Windsor Arms Hotel
Windsor Arms Hotel Toronto
Windsor Arms Toronto
Windsor Arms Hotel Toronto
Windsor Arms Hotel Aparthotel
Windsor Arms Hotel Aparthotel Toronto

Windsor Arms Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 388 out of 594 reviews
Rating 8 - Good. 109 out of 594 reviews
Rating 6 - Okay. 52 out of 594 reviews
Rating 4 - Poor. 22 out of 594 reviews
Rating 2 - Terrible. 23 out of 594 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Over washed scratchy towels. Do not disturb is ignored. Shower could use better cleaning. Definitely needed better cleaning of the curtains and had to advise staff of an issue. Cheap hairdryer and was replaced with an even cheaper one. Environment is in good location and quiet. Carpet needs replacing.
Stayed 6 nights in Apr 2025

10/10 Excellent

Kimberley

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Charu

Disliked: Cleanliness, property conditions & facilities
This hotel is well located and quiet. However, it is not a five star property by any definition. The interiors are tired but worse, my room was dirty. Skirting boards and corners had not been wiped down and had hair stuck on them. The bathroom floor was stained as was the shower. Better to stay less expensive but clean.
Stayed 2 nights in May 2025

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel great service

This is a quaint lovely hotel that caters to their guests From The Gatsby to The Tea Room it was a wonderful stay
Tea room
Sultan suite for the pasha
Stayed 2 nights in Apr 2025

10/10 Excellent

Pierpaolo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Sandro

Stayed 1 night in Mar 2025

10/10 Excellent

Christine

Stayed 1 night in Mar 2025

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and wonderful staff.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Value and sservice lacking

The physical property is fine - BUT the service is very mixed. Ask for them to order a taxi from my room and they did not do it until I came to the lobby - wait meant i nearly missed plane. Breakfast menu was horrible - too complex. no fruit. Delivery of hair dryer and dinner to room were problematic - not owrthy of very high price.
Stayed 2 nights in Mar 2025

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Will stay here again next time I’m in town
Stayed 1 night in Jan 2025

10/10 Excellent

Dorothy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Such a beautiful place to stay. Our room was clean and lovely. I loved the harp in our room and the complimentary champagne. The pool and sauna were gorgeous and empty when we went, which was amazing! Highly recommend.
Stayed 1 night in Nov 2024

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Maybe the best hotel I have ever stayed out. The attention to detail was incredible.
Stayed 2 nights in Nov 2024

10/10 Excellent

Josee

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Regina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved Mo who helped us with everything!
Stayed 1 night in Dec 2024

10/10 Excellent

Rabia

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely stress free stay here.
Stayed 1 night in Nov 2024

10/10 Excellent

DAVID

Liked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
What a great stay. Jake at the front desk was so helpful and knowledgable during our stay, my sister wanted a photo with him before we left! The hotel room was beautiful and the high tea and food at Gatsby was amazing. The service was impeccable. We will be back!
Stayed 2 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff members were very friendly and helpful
Stayed 1 night in Nov 2024

10/10 Excellent

Leah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Allison

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was wonderful. Service from the day we made our reservation till check in was perfect. We will definately be back. Thank you so much!!!!
Stayed 3 nights in Nov 2024

10/10 Excellent

Lea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful place! The rooms were large and lovely. The food was good. The service was impeccable.
Stayed 2 nights in Nov 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had the best stay here!!! It was a beautiful hotel and the customer service was excellent. It’s walking distance to shopping and food. Our kids LOVED the tea room!!!
Stayed 2 nights in Nov 2024

6/10 Okay

Tamara, Ottawa

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Great location, very interesting hotel, wonderful restaurant, and good food. I'm giving 100 stars for the saltwater pool—amazing! It's one of the best I've used in North America. The water is so warm, making it perfect for cold Toronto nights. However, the room was not as clean as expected for a five-star hotel. There were dust clumps in the closet, and overall, it didn't have a 'clean' smell. The bathroom could definitely use an update, with an old sink, a cracked countertop, and cracked flooring.However, The shower is good, with strong water pressure.
Stayed 1 night in Nov 2024