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Crofton House Hotel

2.0 star property

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Photo gallery for Crofton House Hotel

Indoor spa tub
Deluxe Suite, Ensuite, Sea View
Indoor pool, outdoor pool
Miscellaneous
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Pool
  • Parking included
  • Free WiFi

Explore the area

View in a map
17 Croft Road, Torquay, England, TQ2 5TZ
  • Torre Abbey Sands
    ‪8 min walk‬
  • Torre Abbey
    ‪9 min walk‬
  • Princess Theatre
    ‪10 min walk‬
  • Exeter (EXT-Exeter Intl.)
    ‪34 min drive‬

Room options

View all photos for Comfort Double Room, Ensuite

Comfort Double Room, Ensuite

Comfort Double Room, Ensuite

8.0 out of 10
Very good
(3 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Ensuite

Suite, Ensuite

Suite, Ensuite

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, Ensuite, Partial Sea View

Deluxe Suite, Ensuite, Partial Sea View

Deluxe Suite, Ensuite, Partial Sea View

  • 30 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, Ensuite, Sea View

Deluxe Suite, Ensuite, Sea View

Deluxe Suite, Ensuite, Sea View

  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Ensuite

Double Room, Ensuite

Double Room, Ensuite

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Single Room, Ensuite

Room

Comfort Single Room, Ensuite

  • 8 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Suite, Ensuite

Comfort Suite, Ensuite

Comfort Suite, Ensuite

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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Interior entrance

The Imperial Torquay

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.2 out of 5, Very good, 1,001 reviews
The price is CHF 54
includes taxes & fees
21 Sept - 22 Sept
The Imperial Torquay

About this property

Crofton House Hotel

Hotel in Torquay with full-service spa and indoor pool
This smoke-free hotel features a full-service spa, an indoor pool and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include multilingual staff assistance. Weekly housekeeping is available.
Crofton House Hotel offers 27 accommodations. Housekeeping is provided on a weekly basis.
An indoor pool and an outdoor pool are on site.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room.
During your stay at Crofton House Hotel, you're just a quick walk from Riviera International Conference Centre. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Take a swim in the indoor and outdoor pools
  • Treat yourself with a visit to the full-service spa
  • Amenities include multilingual staff and a terrace
  • Within a 10-minute walk of Riviera International Conference Centre and Torre Abbey
Crofton House Hotel offers its guests a full-service spa, an indoor pool, and an outdoor pool. Public spaces have free WiFi. A terrace and multilingual staff are also featured at Crofton House Hotel. Limited free parking is available on a first-come, first-served basis.

This Torquay hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Things to do

  • Full-service spa
  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Outdoor pool

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Outdoors

  • Terrace

Full-service spa

  • Sauna
  • Steam room

Accessibility

  • No lift

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.
A non-refundable deposit equal to the 1st night room rate plus tax is required at the time of booking.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

Property is also known as

Crofton House Hotel Torquay
Crofton House Torquay
Crofton House
Crofton House Hotel Torquay Devon
OYO Crofton House Hotel
Crofton House Hotel Hotel
Crofton House Hotel Torquay

Crofton House Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 22 out of 53 reviews
Rating 8 - Good. 9 out of 53 reviews
Rating 6 - Okay. 6 out of 53 reviews
Rating 4 - Poor. 8 out of 53 reviews
Rating 2 - Terrible. 8 out of 53 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Amina

Liked: Cleanliness, staff & service, property conditions & facilities
Good Room& indoor swimming pool plus nice staff.
Stayed 1 night in May 2025

4/10 Poor

Katy

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Entry to room is by four digit passcode on electronic pads which are loud so you’re woken up all night by noise of people in and out their rooms . Place is unmanned at night ( that’s the reason you can only check in between 3-9) so other guests behave as they want to. Playing loud music in the communal area , drunken couples having arguments . Place is shabby and obviously hasn’t had any money or love put into it for years . Nowhere to hang your clothes . Cheap thin duvets. Exposed live extension leads . Shower makes a terrible noise which must wake the other guests up . The room was very clean however . Potentially beautiful building and gardens but all uncared for and unkempt . Maybe ok for young people for a night out in Torquay but definitely not for business traveller or a someone who wants peaceful stay .

2/10 Terrible

Kirsty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheap, broken, not fit for purpose

Booked for 4 nights, stayed for 2. Staff were scarcely available, lots of broken parts in our room that didnt get fixed or looked at despite us raising with the manager. Radiators that deapite being switched off, kept heating overnight and keeping the room at 30°c. Cold swimming pool and jacuzzi. Overall very disappointed - thought it would be a nice budget hotel but left after 2nights. Would NOT recommend.
Stayed 4 nights in Mar 2025

2/10 Terrible

Gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Grotty

Stayed 2 nights in Mar 2025

4/10 Poor

Rachel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An English Rivera gem!!! 5⭐ service

Stayed 1 night in Feb 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great 👍

Really nice hotel, nice room, friendly service, great location, no issues. 5 minute walk to the beach.
Stayed 2 nights in Jun 2024

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay there again.
Stayed 1 night in Nov 2023

2/10 Terrible

Tracey

It was closed why take the booking
Stayed 8 nights in Jun 2023

4/10 Poor

Greg

Travelled with partner
Disliked: Staff & service, property conditions & facilities
It’s a lovely building and has lovely rooms. However there was no hot water, the shower didn’t work , broken plug in bathroom sink. Couldn’t complain as there was no staff for most of the day Continental breakfast was very very limited with no fresh milk or any juices. We were the only people staying there. Never again
Stayed 3 nights in Jun 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

All in above

Hotel was very run down, squeaky floor boards which kept us awake from other people moving around and talking First room we were given was very grotty and smelly had to open all the windows and dusted with a tissue then asked for polish and a duster but they changed us to another room which was better Bed was very hard Quilt had stains on and pillow Staff were very friendly and food was nice Overall wouldn’t go back Our first choice of hotel was cancelled a week before our departure so had no choice to go to this one which we were transferred to I have no idea what the excellent facilities were meant to be There was no swimming pool or hot tub which the original hotel we booked had To top it all we got no refund although this hotel was cheaper to stay in than the one we booked so overpaid for it Wouldn’t recommend it to anyone The only positive we’re the staff were really nice
Stayed 7 nights in Mar 2023

2/10 Terrible

Claire

Disliked: Staff & service, room comfort

Frightened for our safety!

We had a terrible experience during our stay! Met by staff that couldn’t speak English we were shown to our room, through numerous doors and tiny corridors! At first everything seemed ok. But when returning to our room at about 11:30pm we noticed a lot of movement and creeping outside our door. After some time I decided to have a look, I crept over to our door and opened it quickly. Not expecting to see anyone I was shocked to find the staff member outside. It was 1am and there was absolutely no reason for him to be there! The room lock is not very secure so we had to place a chair in front of the door! And the crazy around the door was big enough to allow someone to look through!! Me and wife didn’t sleep a wink that night! The auto corridor lights would come on often and the creeping around continued till about 5am. As a female couple we felt extremely vulnerable and frightened, so that morning we packed our bags and left, there was no way we were staying another night!
Stayed 2 nights in Dec 2022

6/10 Okay

Neil

Travelled with partner
Liked: Staff & service
This hotel is ok - it could be nice but it needs some sorting out. The boiler kept breaking down when we were there and although they moved us room to one with a bath (which did have hot water) it was annoying, they fixed in the evening of our stay but it has stopped again in the morning. We had a suite which was lovely but the double room our friends had was not. To be fair it was really cheap so can’t complain much but a working shower is pretty essential!!
Stayed 1 night in Oct 2022

6/10 Okay

William

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Really lovely staff. Evidently refurbishing the property which is needed. Comfy beds. Unfortunately there was an awful smell coming from our bathroom. In addition, the rooms smelts like mold and the bathroom was covered in mold in the shower seals. The steam room needs a good bleach as mold in it and smells awful.
Stayed 3 nights in Sep 2022

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly staff , comfortable rooms
Stayed 1 night in Sep 2022

4/10 Poor

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was nothing like we booked. The pool and billiard rooms were terrible. Everything needs updating. The property is in bad condition. The pool has no chlorine or cleaning chemicals. The lady who greeted us was lovely but other than that, it was a very disappointing stay.
Stayed 2 nights in Sep 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

6/10 Okay

Sharon

Liked: Room comfort
Disliked: Staff & service

FAWLTY TOWERS RETURTNS!!!

We were a little suprised on our arrival as there was no one on the desk and the entrance to the hotel seemed dated and dismal,so all in all not a very welcoming arrival,it became apparent why there was no one on the desk as during our one night stay we never saw anyone again.The person on our arrival was very helpful and pleasent and showed us around the facilities. When we went down in the morning for our continental breakfast,there was very little there and we were prompt at 9 the time we were given,! the kettle was empty and there was a shortage on cutlery!other guests were also unhappy about the situation! We rang the number left at desk,but no one came,so i went hunting for the kitchen to fill the kettle and wash some cutlery, not someting you expect to have to do in a hotel!! there was literally no one around and i was very shocked at the condition of the kitchen!! Although our room was comfortable our stay at this hotel was very disappointing and would find it a very welcoming appology if the hotel re embursed our money as we dont feel we were looked after in any way as there was no staff to do so,needless to say,we wont be coming back!
Stayed 1 night in Aug 2022

2/10 Terrible

Darren

Travelled with partner
Disliked: Staff & service, amenities
Got charged £10 on arrival for parking it’s cheaper in the street no staff at all at breakfast nothing fresh Sachet coffee really poor no water even to make coffee with the sachets provided key drop no one to even discuss it with at check out pls avoid the place really foul Odour on the landing on way out from room and still present in the morning I think there’s a sewage problem this is an honest review
Stayed 1 night in Aug 2022

4/10 Poor

Nicola

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was fine, really needs a bit of a renovation - so much potential but very outdated! The walls are paper thin we got woken up by the people next to us and couldn’t sleep for hours. Comfy bed, good location
Stayed 1 night in Aug 2022

10/10 Excellent

Leanne

Stayed 1 night in Aug 2022

10/10 Excellent

Tania

Stayed 1 night in Aug 2022

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Work in progress

Very welcoming and helpful staff, wonderful facilities however, the hotel is in need of an upgrade. This process appears to have been started but it is definitely a work in progress. The beds and furniture in the rooms was new and comfortable. Rooms have been recently painted and carpeted but the bathroom and window covering still need upgrading. No breakfast facilities.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

A little disappointed

We were disappointed by the lack of breakfast facilities and the general standard of this hotel, given the price paid. We had to pay for parking which was also a surprise when it was listed as having parking on site without any mention of payment. The hotel was very old fashioned. Only two tiny towels provided and limited toilet paper. We had to request more and this was provided without any issues. We opted for the “superior” room which was lovely and spacious with a nice view.
Stayed 2 nights in Aug 2022

4/10 Poor

Heath

Business traveller
Disliked: Staff & service
Stayed 3 nights in Jul 2022