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Diamond Hotel

Hébergement 2.0 étoiles

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Galerie photos de l’hĂ©bergement Diamond Hotel

Chambre
Plage
Jardin
Jardin
Repas de petit déjeuner

Avis voyageurs

6,4 sur 10

Équipements populaires

  • Parking disponible
  • RĂ©ception 24 h/24

DĂ©couvrir la zone

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27 Croft Road, Torquay, England, TQ2 5UD
  • Place, Torre Abbey Sands
    â€Ș3 min Ă  pied‬
  • Place, Princess Theatre
    â€Ș8 min Ă  pied‬
  • Place, Abbaye de Torre
    â€Ș9 min Ă  pied‬
  • Airport, Exeter (EXT-AĂ©roport international d'Exeter)
    â€Ș54 min en voiture‬

Options de chambre

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À propos de cet hĂ©bergement

Diamond Hotel

Cet hÎtel non-fumeurs propose un parking sans service de voiturier, une réception ouverte 24 h/24 et le Wi-Fi gratuit dans les parties communes. Parmi les autres prestations offertes, il y a un personnel polyglotte. Le service d'entretien est effectué une fois par semaine.
Diamond Hotel dispose de 46 chambres. Un service de ménage est fourni une fois par semaine.
Les activités de loisir répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Lors de votre séjour dans Diamond Hotel, vous ne serez qu'à quelques minutes de marche de Centre des congrÚs Riviera. Dans cet hébergement, vous profiterez de prestations de choix comme l'accÚs Wi-Fi à Internet gratuit et un parking payant sans service de voiturier.
  • Wi-Fi gratuit dans certains espaces communs
  • Parking sans service de voiturier disponible en supplĂ©ment
  • Parmi les prestations offertes, on trouve notamment un personnel polyglotte
  • À moins de 10 minutes Ă  pied de Centre des congrĂšs Riviera et Torquay Marina
Diamond Hotel propose de nombreux services de choix comme un personnel polyglotte. Vous profiterez de l'accÚs gratuit au Wi-Fi dans les espaces communs. Des places de stationnement sont disponibles en supplément.

Cet hĂŽtel de Torquay est non-fumeurs.

Services et Ă©quipements

Internet

  • Disponible dans certaines parties communes : Wi-Fi gratuit

Parking et transports

  • Parking sur place (en supplĂ©ment)
  • Parking sur place limitĂ©, sans voiturier

Commodités

  • RĂ©ception ouverte 24 h/24

Services aux voyageurs

  • Personnel polyglotte
  • Service de mĂ©nage (une fois par semaine)

Accessibilité

  • Pas d’ascenseur

Plus

  • HĂ©bergement non-fumeurs

Conditions

Arrivée

Heure de début de l'enregistrement : 15 h 00 ; heure de fin de l'enregistrement : 22 h 00.
Toute arrivée anticipée est soumise à disponibilité
Âge minimum pour l'enregistrement : 18 ans

DĂ©part

Départ avant 10 h 00

Informations concernant l’arrivĂ©e

Le personnel de la réception vous accueillera sur place.
Les informations fournies par l’hĂ©bergement peuvent ĂȘtre traduites Ă  l’aide d’outils de traduction automatique

Modes d’accùs

Personnel présent à la réception

Animaux domestiques

  • Les animaux ne sont pas admis.

Enfants et lits supplémentaires

  • Les enfants sont admis.

Moyens de paiement

Informations importantes

À savoir absolument

Des frais pour toute personne supplĂ©mentaire peuvent ĂȘtre facturĂ©s et dĂ©pendent de la politique de l'hĂ©bergement
Une piĂšce d'identitĂ© officielle avec photo et un dĂ©pĂŽt de garantie en espĂšces, par carte de crĂ©dit ou par carte de dĂ©bit, peuvent ĂȘtre demandĂ©s Ă  l'arrivĂ©e pour couvrir tous frais imprĂ©vus
Les demandes spĂ©ciales, qui ne peuvent pas ĂȘtre garanties, sont soumises Ă  disponibilitĂ© Ă  l'arrivĂ©e et peuvent entraĂźner des frais supplĂ©mentaires
Cet hébergement accepte les cartes de crédit.
Cet hĂ©bergement bĂ©nĂ©ficie d’un nettoyage par des professionnels
Le personnel de la réception vous accueillera sur place.

Nous devons aussi mentionner


  • Veuillez noter que cet hĂ©bergement peut refuser certaines rĂ©servations pour accommoder des Ă©vĂ©nements ou fĂȘtes de groupes, comme des enterrements de vie de jeune de fille ou de garçon.
  • Cet hĂ©bergement accueille tous les clients, sans distinction d'orientation sexuelle ni d'identitĂ© de genre (LGBTQIA+ friendly).

Hébergement aussi connu sous le nom de :

The Richmond Hotel HĂŽtel
The Richmond Hotel Torquay
The Richmond Hotel HĂŽtel Torquay

Avis sur l’hĂ©bergement Diamond Hotel

Avis

6,4
Note des voyageurs de 10 (Excellent), d’aprùs 63 avis sur 313.
Note des voyageurs de 8 (Bien), d’aprùs 94 avis sur 313.
Note des voyageurs de 6 (Satisfaisant), d’aprùs 51 avis sur 313.
Note des voyageurs de 4 (MĂ©diocre), d’aprĂšs 42 avis sur 313.
Note des voyageurs de 2 (Horrible), d’aprùs 63 avis sur 313.

6,8/10

Propreté

7,4/10

Personnel et service

5,0/10

Services et Ă©quipements

5,6/10

Infrastructures et conditions de l’hĂ©bergement

Avis

10/10 Excellent

graziella

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

séjour formidable

séjour magnifique et hotel a recommander trÚs bien situé
Séjour de 3 nuits en septembre 2018

8/10 Bien

Fabrice

Les points forts : Personnel et service
Les points faibles : PropretĂ©, infrastructures et conditions de l’hĂ©bergement, confort de la chambre
Literie Ă  changer
Séjour de 6 nuits en juillet 2017

2/10 Horrible

Rob

Les points faibles : PropretĂ©, personnel et service, Ă©quipements et infrastructures et conditions de l’hĂ©bergement
Arrived at 9.00 Fri evening t He couldn't find any record of my booking, even after showing booking confirmation and reference. The place had a musty smell and a unclean feel to it. It looks as if there has been no attempts of upkeep at the property for years. I did not stay and found somewhere else to stay
Séjour de 2 nuits en octobre 2025

10/10 Excellent

Mark

Séjour de 2 nuits en septembre 2025

2/10 Horrible

Aleksandra

Les points faibles : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement
The "breakfast" was some pastries that were bought wholesale, loaves of cheap toast bread, butter and jam, and sparkling squash. This wasn't a breakfast and if I had known it was this I wouldn't have booked here. The receptionist was incredibly hard to understand, you have to pay ÂŁ10 per night to park your car in the worst and dodgiest car park all the time, and the whole site feels unsafe with loud and strange characters in every corner. There was hair on the shower curtain. There was a weird couple of drawers in the desk that were bolted. The roof as you walk past the window is littered with rubbish.
Séjour de 2 nuits en septembre 2025

4/10 MĂ©diocre

Paul

Voyage en couple
Les points faibles : Personnel et service, Ă©quipements, infrastructures et conditions de l’hĂ©bergement
For the price we paid I was only expecting very basic accommodation - I think a comfortable bed and a warm shower are a minimum expectation whatever the price and on that basis it just about delivers. However, there was a very uncomfortable feeling throughout the whole stay, not helped by other residents coming and going noisily at all hours of the day and night, the shady looking characters hanging around nearby and the barely disguised drug deals we witnessed in the vicinity involving those residents. I don’t believe the hotel or staff had any involvement, but they may want to consider what sort of clientele they want to attract.
Séjour de 2 nuits en octobre 2025

10/10 Excellent

Fidelis

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre
Séjour de 1 nuit en septembre 2025

2/10 Horrible

AnnMarie

Les points faibles : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement
We booked from sept 18-28 but left after 4 days and they would not give us a refund They said we’d have to contact Expedia to get a refund
Séjour de 11 nuits en septembre 2025

2/10 Horrible

Donna

Voyage en couple
Horrible
Séjour de 1 nuit en octobre 2025

6/10 Satisfaisant

Tammy

Les points faibles : Infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Not the best by any means

We booked this for just a night away, we saw only 1 staff member (lady on reception) very helpful but other then that we saw no-one, the room we had was clean but very dated, toilet didnt flush properly,the lino on the floor wasnt fitted properly and had bubbles-persumable from an old leak, beckfast was free but the dining area put us off so decided against it, its a shame because it could be a lovely hotel if it had monry invested to make it more upto date. We visut torquay every few months but we wont be visiting this hotel again.
Séjour de 1 nuit en septembre 2025

6/10 Satisfaisant

Quoc Hung

Séjour de 1 nuit en septembre 2025

2/10 Horrible

Stella

Les points faibles : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre
We stayed in the Richmand hotel. Well it was awful. Firstly it was filthy all over walls floors balconies. Pool not in use The Bar not in use no dining room breakfast is Croissants only on a tray on top the dirty bar just help your self. We had a balcony with decking all broken full of halls. The TV not in use. We payed ÂŁ90 for absolutely nothing we will never stay there again. Please think before you say YES.
Séjour de 1 nuit en septembre 2025

2/10 Horrible

Sarah

Les points faibles : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement
DO NOT STAY HERE!! On arrival at the hotel in the evening we were told that the parking was ÂŁ10 per night even though the website I booked through said free parking. We were then told that the lift was out of order, I have read reviews since stating other guests were also told this, but I don't believe that there even IS a lift at the hotel and the staff are told to lie. The girl at the reception was pleasant and polite and I felt sorry for her. There was a man skulking around reception acting strangly and staring at us the whole time we were checking in. We presumed was a member of staff, it was unnerving. We were then told we had to pay for the room (I had to check my bank to find that Expedia had only taken ÂŁ8 when I thought that I had paid in full) I really wish I had checked the room before paying. As we struggled up the stairs with our luggage, the closer we got alongthe corridor, the dirtier the carpets and walls became. Our room was dingy, smelly and the carpet was disgusting. Old stains on the walls and carpets and cigarette burns on the bathroom window sill. All the furniture was damaged or broken. The bed sheets were dirty and smelt damp. There were lots of dodgy looking men hanging around in the corridor outside our room and we didn't feel safe. We felt that we couldn't stay and left after 10 minutes and booked into the local Travelodge which thankfully had a room available. I can't believe that this place is allowed to run as a hotel, its disgusting and needs
Séjour de 3 nuits en septembre 2025

2/10 Horrible

Loyston

Les points faibles : PropretĂ© et infrastructures et conditions de l’hĂ©bergement
Séjour de 2 nuits en septembre 2025

6/10 Satisfaisant

Judy

Les points faibles : Personnel et service et infrastructures et conditions de l’hĂ©bergement
Séjour de 1 nuit en septembre 2025

2/10 Horrible

Hooi

Voyage en famille
Les points faibles : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Worse hotel

There is limited parking space and no disable parking space. Inside tge building, it smell musty the front desk surface dusty and sticky. Only one person operate at the counter. Not able to speak to manager. The whole building looked dated, peeling paint, half hanging curtain at certain rooms( can see it from outside ). Guests are mostly drunk and loud even during day time. Outside the main door, there is a man keep approaching guests to give him cigarettes. Very intimidating. Receptionist not very helpful and knowledge able. Can't really answer my questions. Have to call Hotels.com if i require further helps.
Séjour de 3 nuits en septembre 2025

8/10 Bien

Robert, Edmonton

Voyage en couple
Les points forts : Propreté et personnel et service
Required a lot of up and down climbing to get around
Séjour de 4 nuits en septembre 2025

2/10 Horrible

Charlie

Voyage en couple
Les points faibles : PropretĂ©, personnel et service, Ă©quipements et infrastructures et conditions de l’hĂ©bergement
The place was terrible we had to wait for a room. The life was out of order the TV was not working we left early shocking hotel would not recommend to anyone.
Séjour de 1 nuit en septembre 2025

4/10 MĂ©diocre

Hari

Les points faibles : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement
Séjour de 3 nuits en septembre 2025

4/10 MĂ©diocre

Lewis

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
I recently stayed at this hotel and had a very mixed experience. The gentleman on the night shift was extremely rude and arrogant – without doubt the most unpleasant member of staff I’ve ever come across in a hotel. However, the lady on reception in the morning was the complete opposite: very polite, helpful, and welcoming. The owner was also friendly and made an effort, which I really appreciated. That being said, they charge £10 per night for parking, which feels like daylight robbery, especially since you don’t even get a guaranteed parking space for that fee. The condition of the hotel itself isn’t great – it’s definitely in need of some attention – but for the price you pay, it’s decent value. Overall, the stay was acceptable thanks to the morning staff and the owner, but the night staff really lets the place down.
Séjour de 2 nuits en août 2025

8/10 Bien

sukhwinder

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Excellent service by Hotel Staff
Séjour de 1 nuit en août 2025

2/10 Horrible

Samantha

Les points faibles : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement
I’m not sure if it’s called the Richmond Hotel or Diamond Hotel, but either way, I would not recommend staying here. The place felt very dingy and was extremely noisy, making it hard to get a decent night’s sleep. The breakfast was disappointing, just toast and croissants, so if you want any real variety, you’ll need to go elsewhere. The worst part was the shower. It was like playing Russian roulette, swinging from scalding hot (the kind that burns your skin) to freezing cold without warning. Definitely not safe or comfortable. I wasn’t expecting luxury by any means, but wow
 this was a real letdown. Save yourself the trouble and book somewhere else.
Séjour de 3 nuits en août 2025

4/10 MĂ©diocre

Ronald

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Services et Ă©quipements et infrastructures et conditions de l’hĂ©bergement
Love the rustic and vintage style, and staff were pretty nice but IT REAAALLY needs renovation. Not satisfied with their breakfast 😆 and hell expensive. No lift. Shower on the 3rd flr was just us flowing like my pee 😆 (not joking). No free parking which is £5 per night. They have pool w/o warmer and cost £10 (I forgot if it's family already or per person , or per swim. Breakfast was just croissants, coffee & tea, and 2 kinds of fruit drinks-that was JUST it. No protein or salads, none. So yeah.. pretty needs good management. It was a lovely sight, and the room given to us has a balcony with a pretty overlooking sea site. 😍
Séjour de 2 nuits en août 2025

6/10 Satisfaisant

Sam

Les points faibles : Propreté
Hotel was basic and tidy and reasonably priced. However, it is in need of modernisation and the cleanliness could be better. For example, I had to clean the light switch after entering the room. They have also just opened the swimming pool which is a bonus and a basic breakfast is included.
Séjour de 2 nuits en août 2025

2/10 Horrible

Maureen

Work in progress

Before our stay I received an email confirming our booking for a Deluxe Double Ensuite room with a sea view. One day before our trip I received a call from HH Hotels informing me that if I had any questions just to call them. On our journey to the hotel I received another call telling me that the sea view room was no longer available. She said "You haven't paid yet and you booked with Hotels.com" I could have a Deluxe Double Ensuite room. We were given what could only be described as a hell hole in the basement near the fire escape. The route to exit was flooded. The carpet worn, the sink had major cracks which were black with mould and lack of cleaning, the shower had no door or curtain and again was disgusting. The velour headboard was thick with dust. I reported this and was moved to a small but slightly cleaner room. The door handle in the bathroom was broken and couldn't be used, therefore could not be closed. The shower was just no good at all , either scalding or very cold. The bed was comfortable. There were ample plug sockets. The chap on reception was there when we arrived at 2035 again for breakfast and late that same day. He was helpful and polite.
Séjour de 2 nuits en août 2025