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The Palmer Collective

Property class: 4

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Photo gallery for The Palmer Collective

Breakfast, lunch and dinner served
Reception
Outdoor pool, open 6:00 AM to 10:00 PM, pool loungers
Exterior
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
12 14 Palmer Street, South Townsville, QLD, 4810
  • Place, The Strand Beach
    ‪11 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪11 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪13 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪11 min drive‬

Room options

View all photos for Deluxe King Room

Deluxe King Room | Pillow-top beds, in-room safe, desk, blackout curtains

Deluxe King Room

9.0 out of 10
Wonderful
(39 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Queen Room

Deluxe Queen Room | Pillow-top beds, in-room safe, desk, blackout curtains

Deluxe Queen Room

9.0 out of 10
Wonderful
(80 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen & Single Room

Shower, free toiletries, hair dryer, towels

Queen & Single Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About this property

The Palmer Collective

An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/cafe and free use of bicycles are on-site.
The Palmer Collective offers 118 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Televisions come with digital channels and Netflix.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Townsville hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of The Palmer Collective's great location. During your stay, you're just a quick walk from Maritime Museum of Townsville. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, meeting rooms and laundry facilities
  • On-site recreation includes a gym and complimentary bicycles
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 3-minute walk from Maritime Museum of Townsville and 5 minutes on foot from Perc Tucker Regional Gallery
The Palmer Collective offers its guests an outdoor pool, a fitness centre, and complimentary bicycles. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include meeting rooms and coworking spaces. A vending machine, tour/ticket assistance, and a garden are also featured at the business-friendly The Palmer Collective. Self parking is free.

This 4-star Townsville hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 11:00 AM and at the weekend from 6:00 AM to noon.
Palmer's Bar & Kitchen – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:00 AM to noon on weekends; AUD 12 to 31.95 for adults and AUD 13 to 31.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Palmer's Bar & Kitchen

Things to do

  • Free bicycle rentals
  • Gym
  • Outdoor pool

Family friendly

  • Fenced pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Fixed shower seat
  • Hardwood flooring in public areas
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 52-inch TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open Monday - Sunday (4:30 AM - midnight)
Front desk staff will greet guests on arrival at the property
If you arrive at the property after hours, you'll need to check in at an alternative location: [Rydges Townsville - 23 Palmer Street, Townsville QLD 4810]
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per stay.
  • Cots (infant beds) are available for AUD 30.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 12 to 31.95 for adults and AUD 13 to 31.95 for children
  • Crib (infant bed) fee: AUD 30.0 per stay
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property's front desk is open during the following times:
  • Monday - Sunday: 4:30 AM - midnight
Guests arriving after hours will need to go to the following location to check in: Rydges Townsville - 23 Palmer Street, Townsville QLD 4810
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Ibis Hotel Townsville
Townsville Central Hotel
Townsville Ibis
Townsville Central Hotel formerly Ibis Townsville
Central Hotel formerly Ibis
Townsville Central formerly Ibis Townsville
Central formerly Ibis
Townsville Central
Ibis Townsville
Townsville Central Hotel (formerly Ibis Townsville)
Townsville Central Hotel
The Palmer Collective Hotel
The Palmer Collective South Townsville
The Palmer Collective Hotel South Townsville

The Palmer Collective Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 426 out of 818 reviews
Rating 8 - Good. 284 out of 818 reviews
Rating 6 - Okay. 58 out of 818 reviews
Rating 4 - Poor. 36 out of 818 reviews
Rating 2 - Terrible. 14 out of 818 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Lyndell

Stayed 1 night in Jan 2026

10/10 Excellent

peter

Good value, central location, great staff.
Stayed 2 nights in Jan 2026

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff always friendly and rooms always clean and smelling fresh. Our go to place for every visit to Townsville. Food is great at the restaurant.
Stayed 1 night in Dec 2025

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, amenities
Great service spotless room. We were next to elevator which was a bit loud at times other than that perfect!
Stayed 2 nights in Dec 2025

10/10 Excellent

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Staff amazingly friendly accommodating room and hotels clean out side window cobwebs only gripe free washing machine and dryer nice inclusion very rare
Stayed 10 nights in Dec 2025

10/10 Excellent

Melissa

Stayed 1 night in Dec 2025

10/10 Excellent

Pippa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast!!!
Stayed 2 nights in Dec 2025

6/10 Okay

Rhys

Stayed 7 nights in Dec 2025

10/10 Excellent

Rebel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, comfortable, great shower. Staff were very friendly. There were delicious homemade, fresh cookies at the front desk. Brea in the restaurant was great.
Stayed 3 nights in Dec 2025

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable rooms
Stayed 1 night in Dec 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything good
Stayed 1 night in Dec 2025

10/10 Excellent

Justin

Stayed 1 night in Dec 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 3 times at The Palmer. The attached Restaurant was quick, efficient and had some healthy and some decadent options. The rooms and ammenities are basic but comfortable. The free laundry facilities were nice but got a bit crowded for mid trip washing.
Stayed 1 night in Nov 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were upgraded to a 3 bedroom apartment (much more than we needed) and were able to really enjoy our stay with a late checkout. Breakfast buffet was lovely. The pool was immense and the place very comfortable and easy to get to/from. Loved it.
Stayed 4 nights in Nov 2025

10/10 Excellent

Megan

Business traveller
Liked: Cleanliness, staff & service, amenities
Great staff who helped me with check in issue, can’t complain!
Stayed 2 nights in Nov 2025

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, amenities
Bed was very comfortable. Water pressure in shower awesome. Air-conditioning was nice and cold. Prime location! Thankyou
Stayed 1 night in Nov 2025

8/10 Good

Darren

Stayed 1 night in Nov 2025

10/10 Excellent

Etienne

Business traveller
Liked: Cleanliness, staff & service, amenities
All good. A little worn out in the bathroom but comfortable bed and warm welcome from staff! Thanks
Stayed 1 night in Nov 2025

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities
Great spot, walkable to food and sites & nice staff. An ok gym and would stay again.
Stayed 1 night in Nov 2025

8/10 Good

Benn

The Room was Clean and the bed was comfortable. Staff were friendly and knowledgeable
Stayed 1 night in Nov 2025

10/10 Excellent

Jewelann

Travelled with family
Great location friendly staff and great complimentary biscuit on arrival.
Stayed 1 night in Nov 2025

8/10 Good

Guerschon

Stayed 1 night in Nov 2025

10/10 Excellent

Jane

Did not have breakfast
Stayed 1 night in Oct 2025

8/10 Good

bryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 6 nights in Oct 2025