This condo was perfect for our trip to Truckee. Our dog loved all the nearby walking paths. Super family friendly with lots of board games and an Wii included! We will definitely stay there again.
I booked this based on pictures on the website. I am a school teacher on.limited budget so this looked like a great place for my family. It was not like the picture. Very misleading. So many issues from the get go. As I see other reviews a lot of the same things . Weeds everywhere. No access to anything without paying fees. The places pictured are on different properties far away. Very misleading. Smelled like cigarettes when we got in.
Parking pass issues. Coffee pot issues. Spider webs and spiders on porch. Couldnt use. Construction going on waking us at 615am. Would have been nice to know this. Kitchen table wobbly. Duct tape on dresser in bedroom holding furniture together. Bed broken in other room which we had to repair. Pillows on tiny couches (uncomfortable) had brown stains on them. Internet would not work for gaming or tv. Vacasa tried to help fix it but we got no where. Called vacasa 3 times and texted waited an hour for any
response with little help. I hate complaining but I saved a long time to do this for my family to be completely disappointed. We stayed out of place as long as we could to just avoid the disappointment. Will never trust the pictures again. I have my own pictures to prove the mess.
Close proximity to Donner lake and downtown Truckee. Area is very quiet.
Internet never worked and TV was useless without internet. Big mosquito problem in unit because of window/slider screens
when we arrived the power was out in the kitchen and living room. It was repaired three days later. The kitchen and appliances worked fine after that. The clothes dryer exhaust hose seems to be disconnected and the dryer vents directly into the bathroom where it's located. temps were high 90s days and 50s overnight, so we opened windows in evening and closed them during day, which kept condo comfortable but mosquitos got in through holes in window screens which was a problem. Last three days of our stay, the wifi stopped working. We never got it restarted.
Property was a little hard to find and some of the instructions werenât extremely clear. Overall it was a nice place in a great location. The internet was out most of the stay and it would have been nice for the cold nights we couldnât go out so we could watch a movie, but everything else was great.
Perfect location, perfect apartment. I would have given 5 stars, but we had one huge problem: the WIFI never worked. My husband had to work and couldn't for the whole stay; he lost 3 days of work! The problem was not solved although it seemed quite simple to do. We didn't understand why it couldn't be solved immediately. If we had known, we wouldn't have booked this apartment.
It would have been perfect if we hadn't gotten this problem. This apartment has everything you need and it is right on the slopes. We would love to go back.....with internet connection!
Amazing location, well equipped home. Great for small family. Couldnât figure out heating the upstairs rooms, and a heating panel was left uncovered exposing wiring.
We got switched to Vacasa. No alternative heat source. The up stairs heaters were burnt wires.
There was ice on the inside windows. When we asked for help. No response. No alternative light soucre during power outage. Total nighmare. Read All previous reviews. I wish I had.
Horrible Stay, Horrible service, Dirty unit - No heat, no hottub or sauna....
Arrived to unit during snowstorm to find it filthy, dog hair, dirty dishes, dirty sheets, dirty towels.. and a note from last tenant that they stayed an extra night and sorry unit is dirty with no detergent or cleaning supplies or wood for fireplace because they used them all....???!!! No cleaning had happened because of overstay and snowstorm?? what???? Never will I EVER book through VRBO< EXPEDIA OR VACASA. Awful customer service. Talked with a lady in Texas about snow- hahaha ... she was NOT helpful. Vacasa Ca refunded cleaning fee - I spent 1.5 days getting supllies and cleaning unit. Picking up dog poop on deck, washing sheets and towels,doing dishes, cleaning out fridge, throwing away old food from prior stay, shoveling walkway to car. ARE YOU KIDDING ME!!!!!!
The location is amazing with walking proximity to the ski resort. The property couldâve been a bit cleaner: dirty fireplace and some pet hair remnants from a previous guest. Overall very satisfied.
Beautiful property and exactly what we needed! Very clean and well kept. Had everything we needed for travel with our 2 year old. Would definitely stay again!
Our family of 5 wanted to ski at Tahoe Donner and this place is the perfect place to stay for that: right next to the slopes, large kids' bedroom, games/wii/strong wifi available. The guest pass you get upon check-in enables you to purchase lift tickets at the guest price (not member price) - that is something to keep in mind. I didn't realize the check-in process was so easy: they text you the unit number and code the day of your arrival. Guest pass is located in the unit. We were supposed to find a parking pass there, too. Didn't see that anywhere, but property manager was responsive and that hurdle was easily overcome. Would definitely book this place again in the future.
Nice large space and perfect walking distance to the clinic lifts
You canât get any closer to skiing. Great location. Clean, roomy, plenty of games to entertain in the evening. My kids LOVED Wii. Would definitely stay here again.