We booked this property specifically for its advertised ski-in/ski-out access. The resort closed immediately after our arrival, rendering that primary feature unusable. We contacted the host both before and after the closure to seek a reasonable solution. Despite the loss of the main advertised amenity, the host refused any refund or credit and insisted the cancellation policy would be enforced without exception.This was not simply a change of plans. The core feature of the property, as advertised, could no longer be used once Northstar California Resort closed. There was no flexibility or willingness to work toward a fair outcome.If your trip depends on specific conditions or amenities, understand that there may be no accommodation if those conditions change.Based on how this was handled, we would not book this property again.