Easy check in due to instructions provided and directions to the lodge on the site.Tracey responded well to text with any queries, letting me know nearest supermarket and info for the on site restaurant.Lovely lodge, very homely and that extra bit of luxury with the hot tub and soft dressing gowns provided.
Really enjoyed our stay at the lodge, surprised how big the property was and how much space we had. Loved the en suite and wardrobe space in the main bedroom.
Had a very homey feel with all the extra touches as oppose to a hotel room with just the basics. All of which made a very comfortable stay. The bed was very comfy! So much so my partner had the best sleep shes had in a long time!
The hotub was amazing! Just what you need at the end of a long day!
Tracey was very helpful and always available if we needed anything.
I would definitely recomend staying there you wont be dissapointed
comfy, so muchvso my par tner hcomfy
This property was good but unfortunately we had a few issue's. The doors to the decking did not open as they needed repairs & when I informed Tracey she apologised but they never got fixed while we were there. Therefore we had use the other door which would not have been a problem but for the doorbell camera that you had to go past, so you had to make sure you covered up when in your swimwear. This camera doorbell was not mentioned in the listing & I would prefer my privacy on holiday. Also having 2 teenage girls that didnât want to share a room I wanted to use the listed sofa bed although there isnât one. It was a small fold up bed kept in a wardrobe. Upon removing the sofa cushions to find the sofa bed I found tons of dirt, crumbs & hair that looked like it had built up over a long time. When I informed Tracy of this I was asked why did I need it? Then she continued to moan about the last people putting loads of sand in her hot tub? The shower was also blocked in the main bathroom which I bought unblocker for, probably from the last people as apparently they had 2 dogs stay there. When I booked it stated no pets, which I didnât find great as this should be stated in case of allergies. There is also clutter in the kitchen & nowhere to put your own food etc. I didnât think Tracey was interested in resolving any issues & stated that she lived 300 miles away, but if youâre going to run a business & take peopleâs money you have to be prepared to resolve & fix problems
The lodge is beautiful. Very nicely decorated with a 'homely' feel. Comfortable chair, settee's and beds. Impeccably clean with a large hot tub. There are onsite facilities such as indoor swimming pool, bar/ restaurant, small arcade and childrens outdoor play area. Ideally located with Newquay a 10 min drive away. I cannot recommend this lodge any more highly Tracey the owner is a lovely lady who kept in touch with us and made sure we felt welcomed. Definitely will be staying again.
Really relaxing stay.
Home from home. Very peaceful location and lodge on a lovely part of the plot.
Only issue I had was finding a few dog hairs here and there. Not sure if the person before me had a pet but that was the only reason why I didnât rate cleanliness as a 5.
vrbo sent my booking details with a check out time as 11am so I wasnt aware until 10.10am when the owner messaged me to say I needed to check out that I was actually late checking out.
So that threw me a little as we started rushing to get out which resulted in me accidentally forgetting to lock the patio door.
I also wasnât sure why the owner messaged me that say I had left the hot tub on which I hadnât as I turned it off from the tub as well as the yellow off switch on the side.
There was a broken blind pulley which I offered to pay ÂŁ6 to replace still awaiting invoice.
Other than that lovely break away.
Absolutely outstanding! Property was stunning and spotless , extremely well equipped , literally everything you could possibly need and more !
We had issues with the payment processing and Tracey the host was fantastic - she was on it night and day until it was sorted. Communication was fantastic , lovely friendly lady and couldnât be more helpful !
Our girls loved it and so did we !
Wouldnât hesitate to stay again in fact already planning our next mini break and will be definitely staying here again !
We couldnât possibly give this anything less than 5* for everything !
Exceptional s as no cannot wait to come back .