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Shangri-La Rasa Ria, Kota Kinabalu

5.0 star property
VIP Access

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Photo gallery for Shangri-La Rasa Ria, Kota Kinabalu

Relax by the resort's large pool surrounded by lush greenery and palm trees, with lounge chairs and umbrellas providing ample shade.
Relax on the balcony with a round wicker sofa and armchairs, overlooking a lush landscape with palm trees.
Relax by the tranquil pool surrounded by lush palm trees and natural rock formations.
Relax in a serene spa area with a large bathtub and stunning views of the lush landscape.
Relax on the balcony with a view of lush greenery, featuring a sofa, coffee table, and TV.

Popular amenities

  • Free airport shuttle
  • Bar

Explore the area

Map
Pantai Dalit, Kota Kinabalu, Tuaran, Sabah, 89208
  • Dalit Bay Golf & Country Club
    ‪5 min walk‬
  • Dalit Beach
    ‪8 min walk‬
  • Nexus Golf Resort Karambunai
    ‪33 min drive‬
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪46 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Ocean Junior Garden View Suite (Twin)

1 bedroom, in-room safe, desk, laptop workspace

Ocean Junior Garden View Suite (Twin)

10.0 out of 10
Exceptional
(1 review)
  • 90 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Ocean Junior Seaview Suite (King)

1 bedroom, in-room safe, desk, laptop workspace

Ocean Junior Seaview Suite (King)

9.0 out of 10
Wonderful
(2 reviews)
  • 90 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Junior Garden View Suite (King)

1 bedroom, in-room safe, desk, laptop workspace

Ocean Junior Garden View Suite (King)

10.0 out of 10
Exceptional
(1 review)
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Junior Seaview Suite (Twin)

1 bedroom, in-room safe, desk, laptop workspace

Ocean Junior Seaview Suite (Twin)

10.0 out of 10
Exceptional
(1 review)
  • 90 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Deluxe Family Room

Garden Deluxe Family Room | 1 bedroom, in-room safe, desk, laptop workspace

Garden Deluxe Family Room

  • 36 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe (King)

Garden Deluxe (King) | 1 bedroom, in-room safe, desk, laptop workspace

Garden Deluxe (King)

9.8 out of 10
Exceptional
(8 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Executive Suite (King)

1 bedroom, in-room safe, desk, laptop workspace

Garden Executive Suite (King)

10.0 out of 10
Exceptional
(1 review)
  • 73 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe (Twin)

1 bedroom, in-room safe, desk, laptop workspace

Garden Deluxe (Twin)

  • 36 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Superior Rainforest (King)

1 bedroom, in-room safe, desk, laptop workspace

Garden Superior Rainforest (King)

7.6 out of 10
Good
(4 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Superior Rainforest (Twin)

1 bedroom, in-room safe, desk, laptop workspace

Garden Superior Rainforest (Twin)

  • 36 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Ocean Junior Garden View Family Suite

Ocean Junior Garden View Family Suite | 1 bedroom, in-room safe, desk, laptop workspace

Ocean Junior Garden View Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe Seaview (King)

Garden Deluxe Seaview (King) | 1 bedroom, in-room safe, desk, laptop workspace

Garden Deluxe Seaview (King)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe Seaview (Twin)

Hair dryer, bathrobes, slippers, bidet

Garden Deluxe Seaview (Twin)

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds

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About this property

Shangri-La Rasa Ria, Kota Kinabalu

Beachfront comfort, an outdoor tennis court
Spend the day relaxing at Shangri-La Rasa Ria, Kota Kinabalu's private white sand beach, practising your swing on the golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
Shangri-La Rasa Ria, Kota Kinabalu offers 499 air-conditioned accommodations with a safe and complimentary bottles of water. A pillow menu is available. This Tuaran resort provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 100+ Mbps (good for 1–2 people or up to 6 devices).

Bathrooms include bathrobes, slippers, bidets and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, an outdoor tennis court and a health club. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Shangri-La Rasa Ria, Kota Kinabalu. During your stay, you're just a quick walk from Dalit Beach. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Enjoy Japanese cuisine at Kozan Teppanyaki, one of the property's 5 restaurants and 2 bars/lounges
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Indulge with reflexology, body wraps or body treatments at the spa
  • Services include a free children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a private beach, a golf course and an outdoor tennis court
  • 0.2 mi (0.4 km) from Dalit Beach and 9.6 mi (15.5 km) from Upside Down House
  • Free airport shuttle service
Some rates at Shangri-La Rasa Ria, Kota Kinabalu are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the complimentary cabanas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at Shangri-La Rasa Ria, Kota Kinabalu, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This beach resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this Tuaran resort.

Guests are served a free buffet breakfast daily.
Kozan Teppanyaki – This family restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required.
The Eighth – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Reservations are required. Open selected days.
Tepi Laut – This beach restaurant specialises in Malaysian cuisine and serves brunch, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Coffee Terrace – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required. Open daily.
Oceano Modern Grill – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Shangri-La Rasa Ria, Kota Kinabalu are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included
Premium alcoholic drinks included

Land activities

Cycling
Climbing wall

Languages

Chinese (Mandarin), English, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 10:00 AM to 8:00 PM at scheduled times
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Coffee Terrace
  • Kozan Teppanyaki
  • Oceano Modern Grill
  • Tepi Laut
  • The Eighth

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf clubs/equipment
  • Golf lessons
  • Health club
  • Hiking/biking trails
  • Horseback riding/rentals
  • Karaoke
  • Kayaking
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Rock climbing
  • Sailing
  • Surfing/bodyboarding
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Rasa Ria, Kota Kinabalu

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 200 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Alipay, Apple Pay, Boost, DuitNow, MaybankPay, Samsung Pay and WeChat Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Shangri-La's Rasa Ria
Shangri-La's Rasa Ria Resort
Shangri-La's Rasa Ria Resort Tuaran
Shangri-La's Rasa Ria Tuaran
Shangri La's Rasa Ria Resort Spa
Shangri-La Rasa Ria, Kota Kinabalu Resort
Shangri-La Rasa Ria, Kota Kinabalu Tuaran
Shangri-La Rasa Ria, Kota Kinabalu Resort Tuaran

Shangri-La Rasa Ria, Kota Kinabalu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 694 out of 1002 reviews
Rating 8 - Good. 218 out of 1002 reviews
Rating 6 - Okay. 42 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 23 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

HAU LING

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2025

10/10 Excellent

zoe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with an incredible reserve on site. There are so many beautiful positives about this resort. The staff are warm and friendly. We stayed in the garden executive suite which was great for us as as a family with 2 small children. The room was large with beautiful decor. The kids pool area was great for both kids (5 8). The kids club is included in stay and had several activities but neither of my children wanted to take part. There are several chargeable water ports and free use of kayaks and bodyboards each day. There is a dedicated games area with several board games and food ball tables etc. The highlight is the amazing reserve - several walks and tours take place with the knowledgable staff. We took the sunrise breakfast which was incredible. Breakfast is great with a huge variety and dedicated kids area. The only downside to the resort is the price of food for both lunch and dinner. This is incredibly pricey and you can easily spend £150 on dinner for a family of 4 (without alcohol). If we were to book again I would definitely get an all inclusive rate. Service for lunch and dinner is also quite slow which can be frustrating at times. However we would return in a heartbeat and would heartily recommend.
Stayed 6 nights in Apr 2025

10/10 Excellent

Haris

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The resort is nestled in a quiet part of Sabah far away from city noise. It’s an idyllic place to be whether you’re there with family like us or if you want to go there for a couple’s getaway. The beach is really nice where you can have fun water sport activities. The staff are great and will always find a way to keep your holidays stress free and memorable. A few notes for the management. The building is showing a bit of age. I’d recommend the hotel to update the doors, wooden furniture and carpets in particular as they are showing signs of wear. The hotel particularly needs to clean the beach all the way across and not just in the front of the hotel. We had to turn back from our walk after a few minutes as it appeared that nobody was cleaning the beach to the right of the property.
Stayed 4 nights in Apr 2025

8/10 Good

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but very expensive for food and
Stayed 3 nights in Apr 2025

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 7 nights in Dec 2024

10/10 Excellent

Thiam Kin

Stayed 3 nights in Mar 2025

10/10 Excellent

Enid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the beach. very nice
Stayed 3 nights in Feb 2025

8/10 Good

sunghak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a group of women celebrating our 40th birthday’s. From the moment we arrived, the staff for so kind and welcoming. The resort is beautifully located. The pool was amazing and the food and drinks were superb. We tried a bit of everything- from hiking the reserve, SUP pool yoga, beach volleyball, karaoke, waterslides, the day spa…we decided to upgrade our rooms for the last couple days and made use of the Ocean View Rooms which have a bath on the balcony. We met Fiona the General Manager and she ensured the staff went above and beyond for us and organised a special dinner and breakfast. I honestly couldn’t fault anything and I keep telling everyone how much we loved every second. I cannot wait to go back. Thank you again for everything!!
Stayed 7 nights in Feb 2025

10/10 Excellent

rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was perfect: the staff were all so friendly and helpful, the grounds of the hotel are beautifully maintained and extremely spacious and the large selection of food and different types of restaurants was very impressive. The private beach is west facing so you get to experience amazing sunsets and the hotel kindly upgraded up to a lovely room with a great view of the beach. This hotel will always be very special to us as we got engaged on this trip and couldn’t have asked for a better setting or a more memorable trip!
Stayed 2 nights in Mar 2025

4/10 Poor

Mai

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It should not be considered 5 star hotel… did not even have coffee machine in the room, telephone in the room smelled SO bad, the room is very old and AC was dripping water. TV was in Chinese language setting which took staff to fix for an hour and doesn’t even have Netflix either. It rained two days during our stay and the only restaurant open was buffet style which we got charged even thought we could not get seated so we left. Very unfortunate
Stayed 2 nights in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

Beautiful beach and swimming pools. Location is a little remote, excellent for getting away from the city, but a bit too far for going into Kota Kinabalu regularly. Service was good. Prices were decent. The resort needs a bit of updating - the showerhead was leaking, and cleaning the bird poo from the beach bar tables and chairs.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kheng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was 1st class
Stayed 4 nights in Feb 2025

10/10 Excellent

Jack

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort with 5 star service. Staff is so accommdating and helpful and you always feel like a valued guest!
Stayed 2 nights in Feb 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time at the Rasa Ria and always a fantastic experience
Stayed 4 nights in Dec 2024

6/10 Okay

Annette

Stayed 3 nights in Dec 2024

8/10 Good

Paola, Milano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property does not offer much international food and is not the best option if you travel solo. It’s more a family resort
Stayed 5 nights in Dec 2024

8/10 Good

Hin Yeung Mark

Liked: Cleanliness, staff & service, room comfort
Great resort but a little dated
Stayed 4 nights in Dec 2024

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an amazing resort with great service and wonderful activities for children. Lorena checked us in and was a superb host for us at the start. Alif was very friendly, and even the ranger gave our daughter a lovely evening tour of the glow in the dark mushrooms. Nothing was too much for them.
Stayed 3 nights in Dec 2024

8/10 Good

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice property with a great pool and comfortable rooms. My daughter loved the waterslide and had fun at the kids club. The discovery centre was a unique addition. The restaurant offerings were delicious but lacked a bit in terms of completing a meal (eg Indian food but no raita or chutneys, Malaysian coffee but no condensed milk). The pool area could have used more things like light sandwiches , nachos etc. attention to detail could be improved on (eg you ask on your online ordering how many guests are eating, but then never deliver the required cutlery). Overall we had a great time and I would recommend this stay to friends, however small improvements would take this from a 4 to 5 star stay.
Stayed 7 nights in Dec 2024

4/10 Poor

Kara Charlotte

Stayed 4 nights in Nov 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A bit of luxury in Sabah.

This was a lovely hotel. The breakfast was fantastic with so many choices. Restaurants seemed very expensive but we were not on a package. Staff were wonderful, great pools and gardens.
Stayed 3 nights in Nov 2024

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Head of concierge Sopry was amazing sorting everything out. Allen was at the airport to take us to the hotel and was also very helpful.
Stayed 5 nights in Nov 2024

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time I arrived and was greeted by Alfio, who cheered me up and arranged activities, a bubble bath in my room, to dinning with Clifford, Peachy, and Aldridge at the Japanese restaurant. Food was extraordinary. Sharon who made the morning sunrise hike at the reserve unbelievable perfect. Dora and Hassini at the spa are amazing!!! Best hands ever!!! Melvin who arranged amazing tours on the resort. Ms. Fiona the GM of the resort who was gracious and kind and a perfect example and reflection of the staff’s heart and soul. This is definitely a piece of heaven and I was blessed to be surrounded by such an incredible place. My stay could not have been more special and perfect.
Stayed 3 nights in Nov 2024