Decent hotel. They have a nice pool and jacuzzi. The staff is very nice and they have a decent breakfast. Plenty of parking and right off the freeway. Waffle House across the street.
We were in town for a 4 day visit with my daughter. I will start by saying you get what you pay for; however, my biggest complaint was that the first room they put us in didnât have a working lock/door and broken AC. We notified the staff and they moved us the next day 2 doors down. The other room was okay, but the AC had a musty/mildew smell. The kicker was when a group of students came to the hotel and was placed on the floor above us. There was literal stomping and pounding on the walls. It got so bad others were banging on the walls the get them to quiet down. After about 30 minutes I called to the front office and they said to give the group time to settle. Another 30-45 minutes go by of loud noise and I called back. The front desk seemed bothered that I was asking her to ask them to be quiet. The noise was excessive after another 30 minutes the noise calmed down. I will say that the breakfast and cleaning staff were very nice. Going forward I will just pay a little more to stay somewhere nicer.
Hotel should have emailed customers directly in advance that the pool was out of service so that we could make alternate arrangements. Being advised that it was noted on the website is absurd as many of us book thru 3rd party sites and never see the website anyways. To review the site after booking and enroute, would be highly unlikely for anyone to do.
Breakfast staff was outstanding!! Never had to wait for anything! Rooms were very clean. Staff very friendly. My only complaint is the elevator. The door sensors need adjusted. They would start to close and not open immediately when something or someone got caught.
Staff was professional. Property and room was clean. Fan was not working well we had to disconnect it for it to turn off. I would recommend staff to pay attention to those things prior to offering a room to customer.
The room was nice. The staff was helpful. But the parking was terrible. There were so many cars with Uhauls and trailers that it made it difficult to find a spot.