Hotel Acuario Tulum

2.0 star property

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Interior
Bathroom
Exterior
Room
Room

Reviews

4.8 out of 10

Popular amenities

Explore the area

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Crucero Zona Arqueologica Km 1, Tulum, QROO, 77780
  • Place, Jaguar Park
    ‪1 min walk‬
  • Place, Tulum National Park
    ‪5 min walk‬
  • Place, Tulum Mayan Ruins
    ‪9 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪70 min drive‬

Room options

Standard Room

  • Sleeps 4

Similar properties

About this property

Hotel Acuario Tulum

During your stay at Hotel Acuario Tulum, you're just a quick walk from Tulum Mayan Ruins.
  • Just a 4-minute walk from Tulum National Park and 8 minutes on foot from Tulum Mayan Ruins

Policies

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Children and extra beds

  • Children are welcome.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Property is also known as

Acuario Tulum
Hotel Acuario Tulum
Hotel Acuario Tulum Hotel
Hotel Acuario Tulum Tulum
Hotel Acuario Tulum Hotel Tulum

Hotel Acuario Tulum Reviews

Reviews

4.8
Rating 10 - Excellent. 0 out of 3 reviews
Rating 8 - Good. 0 out of 3 reviews
Rating 6 - Okay. 1 out of 3 reviews
Rating 4 - Poor. 2 out of 3 reviews
Rating 2 - Terrible. 0 out of 3 reviews

6.0/10

Cleanliness

4.0/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Federica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ma cosa sta succedendo in quell'hotel??

Il nostro arrivo non è stato dei migliori. La signora della reception (se così si può chiamare il luogo in cui si è accolti), non era dotata di un PC per controllare la prenotazione fatta via internet e, cosa peggiore, non erano minimamente al corrente del nostro arrivo! Non sapevano quale tariffa assegnarci per il soggiorno e non avevano una postazione abilitata per il pagamento con Carta di Credito! Mai visto una cosa simile per un hotel prenotato via Internet, in cui si presume che un minimo di tecnologia la si dovrebbero conoscere! Non si capisce se l'albergo sia in fase di LENTA ristrutturazione e miglioramento, oppure in una fase di RAPIDO decadimento. Nella piscina c'era un abbondante strato di acqua salmastra, casa di una sperduta tartaruga! La camera era decorosa, tinteggiata di fresco ma con lenzuola non proprio pulitissime. Per 2 volte è mancata l'acqua nel bagno. Una sera sono stata costretta a fare la doccia in cortile sotto la pioggia! La struttura ha grosse potenzialità, sicuramente frutto di un antico splendore, ma oggi ormai dimenticate! Non posso dire di essermi trovata male, ma lo consiglio solo a chi a un pò di spirito di adattamento!
Verified

4/10 Poor

Deb

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not impressed

The hotel was nice but the friendliness of the owner was not good. They are over priced on there food and other things.
Verified

6/10 Okay

Peter

Disliked: Property conditions & facilities, room comfort

Well located place to sleep

The hotel is the best located in town for access to the Tulum ruins, the public beach, the the shops. It was further out of the town than we had expected but was an easy collectivo bus ride from the main shop area of town. The hotel itself was clean but run down. It had nothing in the way of creature comforts and it took about five minutes for the hot water to get hot. But the hotel was a place to sleep which was sufficient for our needs. The staff were very friendly . The tower in the hotel provides the only 360 degree panoramic view of the Tulum area.