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Kataleya

2.5 star property

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Photo gallery for Kataleya

Outdoor pool
Deluxe Apartment | In-room safe, free WiFi, bed sheets
Deluxe Apartment | In-room safe, free WiFi, bed sheets
Exterior
Deluxe Apartment | Private kitchen | Full-sized fridge, microwave, stovetop, cookware/dishes/utensils

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Kitchen

Explore the area

View in a map
Av Concejo Ciudadano,, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪10 min walk‬
  • Place, Hunab Lifestyle Center
    ‪10 min walk‬
  • Place, Dos Aguas Park
    ‪17 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

View all photos for Deluxe Apartment, Pool View

In-room safe, free WiFi, bed sheets

Deluxe Apartment, Pool View

  • 5 bedrooms
  • Sleeps 14
  • 3 King Beds, 4 Queen Beds and 2 Single Sofa Beds

View all photos for Deluxe Apartment, Pool View

Deluxe Apartment, Pool View | In-room safe, free WiFi, bed sheets

Deluxe Apartment, Pool View

  • 5 bedrooms
  • Sleeps 14
  • 3 King Beds, 4 Queen Beds and 2 Single Sofa Beds

View all photos for Deluxe Apartment, Pool View

Deluxe Apartment, Pool View | In-room safe, free WiFi, bed sheets

Deluxe Apartment, Pool View

  • 5 bedrooms
  • Sleeps 14
  • 3 King Beds, 4 Queen Beds and 2 Single Sofa Beds

View all photos for Luxury Apartment

In-room safe, free WiFi, bed sheets

Luxury Apartment

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Deluxe Apartment, Pool View

Deluxe Apartment, Pool View | In-room safe, free WiFi, bed sheets

Deluxe Apartment, Pool View

  • 3 bedrooms
  • Sleeps 7
  • 1 Single Bed, 1 Queen Bed, 2 King Beds and 1 Single Sofa Bed

View all photos for Deluxe Apartment

Deluxe Apartment | In-room safe, free WiFi, bed sheets

Deluxe Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Deluxe Apartment

Deluxe Apartment | In-room safe, free WiFi, bed sheets

Deluxe Apartment

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Deluxe Apartment

Deluxe Apartment | In-room safe, free WiFi, bed sheets

Deluxe Apartment

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Single Bed, 1 Queen Bed and 1 Single Sofa Bed

View all photos for Deluxe Apartment

Deluxe Apartment | In-room safe, free WiFi, bed sheets

Deluxe Apartment

  • 3 bedrooms
  • Sleeps 8
  • 4 King Beds and 1 Single Sofa Bed

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About this property

Kataleya

This hotel features an outdoor pool, free self-parking and free Wi-Fi in public areas. Housekeeping is available on request.
Air-conditioned accommodation at Kataleya offers private pools and a safe. Rooms open to balconies or patios. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Kataleya, you're just a quick walk from Hunab Lifestyle Center. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Take a swim in the outdoor pool
  • Just a 4-minute drive from Tulum National Park and 7 minutes from Tulum Mayan Ruins
Kataleya offers its guests an outdoor pool. WiFi is free in public spaces. Self parking is free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Outdoor pool
  • Private pool

Guest services

  • Housekeeping (on request) (for a fee)

Accessibility

  • No lift

More

  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private pool
  • TV

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: MXN 750 per accommodation, per stay.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cleaning/housekeeping/linen fee: MXN 800 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Guests can access their accommodation through a private entrance.

Property is also known as

Kataleya Hotel
Kataleya Tulum
Kataleya Hotel Tulum

Kataleya Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 1 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

10/10

Cleanliness

6.0/10

Staff & service

10/10

Property conditions & facilities

Reviews

6/10 Okay

Josephine

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel but misleading information online

The stay itself was great although misleading information provided via hotels.com. I thought I had purchased a large suite with five bedrooms however, instead I was provided with one suite on the first floor with three bedrooms and a second suite on the fourth floor of the hotel with three bedrooms so our group of eight girls had to separate when sleeping. Additionally, there was no housekeeping or room service options. The hotel is located in a safe and secured, but dirt road area in a one-way complex That made getting in and out a bit tedious, however it was safe. Lastly, unfortunately, my booking company Rotamundos, Shockingly provided me with the incorrect check-in information and I ended up staying in a completely different villa for my first night. It was very unorganized to say the least. Had I known all of this I probably would have referred to stay at a more traditional style hotel with room service and food as well as Bell hop on site, etc. just for comfort, especially when traveling with a large group or small children.
Stayed 3 nights in Oct 2024