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Hotel Milam, Michelin Key winner

4.0 star property
VIP Access

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Snack bar
2 bars/lounges, swim-up bar, poolside bar
Snack bar
Outdoor pool, open 8:00 AM to 11:00 PM, pool umbrellas, pool loungers
Exterior detail

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765
  • Place, Holistika Art Walk
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪4 min drive‬
  • Place, Dos Aguas Park
    ‪8 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪55 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Grand Room

Grand Room | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Grand Room

9.8 out of 10
Exceptional
(6 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room | 1 bedroom, premium bedding, iron/ironing board, free WiFi

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • 95 sq m
  • 4 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed

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About this property

Hotel Milam, Michelin Key winner

Hotel in Tulum with full-service spa and bars/lounges
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Other amenities include 2 bars/lounges, a poolside bar and massage/treatment rooms.
Hotel Milam, Michelin Key winner offers 36 air-conditioned accommodations with private pools and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials and body scrubs. The spa is equipped with a mud bath and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
During your stay at Hotel Milam, Michelin Key winner, you're just a quick walk from Holistika Art Walk. Features include free WiFi in public areas, plus 2 bars and a full-service spa.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • The restaurant, swim-up bar and poolside bar offer choices for drinking and dining
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with deep-tissue massages, body treatments or aromatherapy at the spa
  • Services include luggage storage
  • On-site recreation includes bicycles to rent and hiking/biking trails
  • 11 minutes by car from Tulum Mayan Ruins and 15 minutes from Tulum Beach
  • Beach shuttle service available for a fee
Hotel Milam, Michelin Key winner offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Hotel Milam, Michelin Key winner also features laundry facilities and pool umbrellas. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 11:30 AM.
MILAM – On-site fine-dining restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: MXN 650 per person
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Private picnics

Restaurants on site

  • MILAM

Things to do

  • Bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Outdoor pool (guest access)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Mud bath
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private pool

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 650 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.

Property is also known as

MILAM
Hotel Milam
Milam, Michelin Key Winner
Hotel Milam, Michelin Key winner Hotel
Hotel Milam, Michelin Key winner Tulum
Hotel Milam, Michelin Key winner Hotel Tulum

Reviews

Hotel Milam, Michelin Key winner Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness
Rating 10 - Excellent. 152 out of 174 reviews
Rating 8 - Good. 12 out of 174 reviews
Rating 6 - Okay. 4 out of 174 reviews
Rating 4 - Poor. 3 out of 174 reviews
Rating 2 - Terrible. 3 out of 174 reviews

Reviews

10/10 Excellent

Alesha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish I would’ve stayed longer! I only wish my room pool was heated. It was really cold. Everything else was AMAZING!
Stayed 1 night in Aug 2025

10/10 Excellent

Mackenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEAUTIFUL!!
Stayed 3 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay ever
Stayed 3 nights in Aug 2025

10/10 Excellent

Maritza

Stayed 3 nights in Aug 2025

4/10 Poor

Vanessa

Stayed 3 nights in Aug 2025

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here as a group of 5 girls. We had so much fun. Will definitely be back and highly recommend!
Stayed 3 nights in Aug 2025

10/10 Excellent

Marquita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is hotel is beautiful and healing at the same time. The food was amazing, the drinks were on point, and the staff were GREAT! There’s only a few things I’ll like them to consider adjusting. The pool inside of the room should be heated, and the outdoors shower door should be concealed a lot better to prevent outside bugs from coming in. Outside of that, everything else is on point.
Stayed 5 nights in Aug 2025

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is magnificent. So clean and well maintained. The room was extraordinary. Never experienced a hotel room with a pool in it. The bar tender Thomas has experience with making good drinks. The restaurant Samsara was great. The food options were excellent and the service was very good. Their coffee every morning was amazing. I love the long pool that stretches from the front to the back of the hotel. Pool guy maintained the pool clean from leaves and bugs. They all have a spa, yoga, ice bath, and sound healing on site.
Pool Room
Hotel Pool
Picanhi for dinner
Latte and cappuccino are great options
Stayed 2 nights in Aug 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Cassey

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel aesthetic definitely exceeded my expectations , hotel Milam is beautiful however the food at the restaurant was not tasty and also i recommend using transportation from the airport rather the hotel because to go there it was $45… when we asking for airport drop off when our stay was over the driver tried to charge us $190 . So be very mindful of transportation from them
Stayed 3 nights in Jul 2025

10/10 Excellent

Susan

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One of the best hotels I’ve stayed in Tulum. Very clean and spacious. Staff is incredible and super accommodating. I will recommend place to friends and family
Stayed 1 night in Jul 2025

10/10 Excellent

King

Liked: Cleanliness, staff & service, property conditions & facilities
Great scenery
Stayed 4 nights in Jul 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great luxury vibes
Stayed 2 nights in Jul 2025

10/10 Excellent

Lorenis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent luxury experience. We loved to soend our honeymoon at Milam. We would definitely come back in the future
Stayed 4 nights in Jul 2025

10/10 Excellent

Luis A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was absolutely stunning! The pool in the room was a nice touch and very unique .
Stayed 4 nights in Jul 2025

10/10 Excellent

Ryan

Stayed 4 nights in Jul 2025

10/10 Excellent

Ryied

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Jul 2025

10/10 Excellent

Emery E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ale

Stayed 3 nights in Jun 2025

10/10 Excellent

Elie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and Peaceful Stay at the Hotel Milam me and my wife had a wonderful experience at the hotel Milam in Mexico. Everyone was super friendly and welcoming. The place was very clean-housekeeping came every to tidy the room and make the bed. we'd come back to a fresh, comfortable space, and later someone would even stop by to ask if we wanted the bed adjusted for extra comfort. it's peaceful, quiet spot - perfect for a romantic gateway or just relaxing in calm environment with no noise or crowds. we highly recommend it if you looking to unwind. Just a couple of tips: bring mosquito spay if you plan to sit outside, and be aware that the road leading to the hotel isn't in the best condition. But once you're there, everything else is excellent!
Stayed 6 nights in Jul 2025

6/10 Okay

Veonca

Disliked: Cleanliness, amenities
Stayed 3 nights in Jun 2025

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ara, the hotel concierge, made our stay truly special. She reached out before our arrival to see how she could assist, which was greatly appreciated. We were celebrating my wife’s birthday, and Ara helped surprise her with beautiful decorations, flowers, and a cake delivered to our room. She also recommended and reserved an excellent restaurant for the occasion. When my daughter-in-law fell ill, Ara promptly arranged for a doctor to visit our room—thanks to her, she recovered quickly and didn’t miss a moment of the trip. Ara’s care and attention went above and beyond—we can’t thank her enough for making our stay such a wonderful experience. We stayed in the Premium Room, which was ideal for our family. It had four bedrooms and a detached common area with a kitchen and living room—perfect for spending time together comfortably.
Birthday Decorations
Stayed 4 nights in Jun 2025

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay at hotel Milam! The food was delicious the staff were very pleasant and it was such a peaceful environment that we didn’t even need to go to the beach. I’d definitely revisit in the future. Also shoutout to Jay at the front desk his customer service was superb!
Stayed 5 nights in Jun 2025

10/10 Excellent

Cage Michael

Stayed 6 nights in Jun 2025

10/10 Excellent

Kashif

Stayed 1 night in Jun 2025