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 Tulum • 1 Room
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The Waves Tulum

3.5-star property
Avenida Kukulkan, Tulum, QROO 044 511 21 42
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3.0 out of 5
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Points Of Interest

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Signature Studio With Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max
CHF 62* Per night/room 19 May - 20 May

Deluxe Penthouse Studio Rooftop Pool

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Studio With Large Balcony

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Penthouse Apartment With Rooftop Pool

Bed Count 2 King Beds Maximum Occupancy 6 Max

Deluxe Studio With Private Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Large Penthouse Apartment Rooftop Pool

Bed Count 1 King Bed Maximum Occupancy 6 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Waves Tulum. During your stay, you'll be within walking distance of Tulum National Park. Free WiFi in public areas, 3 outdoor pools and a full-service spa are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a swim-up bar and a poolside bar
  • Full breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools or soak in the 2 hot tubs
  • Treat yourself to body wraps, Swedish massages or detox wraps at the spa
  • Services include a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the clean guestrooms and the breakfast
  • Just a 4-minute drive from Tulum National Park and 7 minutes from Tulum Mayan Ruins
  • Dogs welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls

The Waves Tulum ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for The Waves Tulum

Everyone (1)
2 out of 5
Aussicht aus den Zimmern nach aussen war furchbar. Auf den Bildern ist es definitiv nicht so. Die Pools waren abgesehen von einem schlecht gereinigt und gelblich. Frühstück war eher dürftig…

Posted by on 24 Mar 2023

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Comment from Hotel Management

24 Mar 2023 by The Waves Tulum

Thank you for taking the time to leave a review of your recent stay with us. We are sorry to hear that you were disappointed with the view from your room; it did not meet your expectations.We sincerely apologize for any discomfort caused by the pool and breakfast experience. Your feedback has been taken into account, and we are actively working to raise our standards in those regards.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

4 out of 5
Das Hotel wird noch fertig gebaut, ist also noch eine Baustelle. Was schon steht ist gut, sehr schönes Zimmer, tolles und motiviertes Personal

Posted by on 4 Mar 2022

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Comment from Hotel Management

5 Mar 2022 by The Waves Tulum

Thanks for your comments, we are pleased to hear you enjoy your stay. We are working to finish our expansion as early as posible

About the The Waves Tulum

Location Avenida Kukulkan, Tulum, QROO 77780

Property Features

The Waves Tulum offers its guests a full-service spa, 3 outdoor swimming pools, and 2 hot tubs along with a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A children's pool, spa services, and tour/ticket assistance are also featured at The Waves Tulum. A complete renovation of The Waves Tulum was completed in October 2022. Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 98 guestrooms or units
  • Built in 2021
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Room Amenities

The Waves Tulum offers 98 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies or patios. Beds feature down duvets. Smart televisions come with digital channels. Bathrooms include a shower. This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include printers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in October 2022.

  • Private balcony or patio
  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Stovetop
  • Kitchenware
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Blackout curtains
  • Air conditioning
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Printer

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 8:00 AM to 11:00 AM.

The Waves Tulum has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Spa Services

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property uses a grey water recycling system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. This property uses a grey water recycling system.

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 17 for adults and from USD 7 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • THE WAVES TULUM Hotel
  • THE WAVES TULUM Tulum
  • THE WAVES TULUM Hotel Tulum

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.