4/10 MĂ©diocre
Heather
Voyage dâaffaires
4 mai 2025
Les points forts : Services et équipements
Les points faibles : Personnel et service et infrastructures et conditions de lâhĂ©bergement
I booked with this location because it was close to the event I was working. I arrived to this location at 11:00 Friday evening. I was told my room was being cleaned and it would be available shortly. About a half hour to an hour goes by the lady at the front desk told me my room was then available. I proceeded to the room to find a gentleman in the said room that was being cleaned playing games. He apologized to me and stated he forgot to extend his stay. I then proceeded back down to the desk whereas the same lady that told me my room was being cleaned was. I explained her situation to her. She then goes into the back and returned after a short period of time. She was then in the process of looking for a room for me and had the nerve to say to me we can cancel your reservations and you are more than welcome to look at a hotel elsewhere. I explained to her No, as my other friends were already there and staying as we were committing together back and forth to work. About a half hour goes back and I finally got into a room. Obviously they werenât cleaning my said room that I told they were cleaning at the beginning. When I asked to speak to a manager there was obviously not one there and I was told I needed to go through Expedia to request a refund! I was not the only patron that this happened to that evening! After working 16+ hours that day all I wanted to do was take a shower and go to bed! But finally got a room after 2 hours of a fiasco!
Heather
Séjour de 2 nuits en avril 2025