The host double-booked the property, or something along those lines. When we arrived, we couldnât find the room because the instructions were unclear. After I reached out, she sent a room number, followed by another set of instructions.When I entered the access code, someone else came out of the room and showed me the exact same instructions they had received from the host. At that point, it was clear the place had been double-booked.I had to call Vrbo customer support and go through a very frustrating and time-consuming process. I arrived around 4 PM, but I didnât check into the replacement hotel until around 7 PM. The entire process was long and exhausting.There were no available rooms, so I had to rebook another hotel and cabin.My kids and dog were exhausted, and the whole situation was extremely stressful. It completely disrupted our trip.I would not recommend this host. The experience was poorly handled, and I didnât feel that I received a sincere apology. She treated it as if it wasnât a big deal.
hot tub don't turn on from the button for us we tried several times, water in hot tub didn't fill up before it got cold, fireplace upstairs was fried out fire hazard, upstairs porch was under construction unsafe to have kids in a room like that. also we couldn't use the water park on saturday because we purchased through a third party .
I will definitely choose this villa again when I return to the area. It was spacious, clean, and the host was so understanding and helpful when I reached out to her with questions. If you want to stay in a place to relax and enjoy your family I HIGHLY recommend this villa.
The up keep of the property should be betterIt needs a new king size bed,more comfortable You can tell it's cheap and old. Also need a new refrigerator, rust in the freezer is bad. Cracks in the tile in the kitchen should be repaired. The hot water is turned up way to high, very dangerous.The caulking in the bathrooms is horrible.
Stayed at this gem for 2 nights, it was close to a family members wedding in Tonica. Just a lovely place, has everything you need. Great nights sleep, it was so quiet. I would go back if we are ever out that way again.
Property is beautiful and cozy, thank you for sharing your space. Equipped with everything you will need to enjoy your stay. Surrounding is beautiful and peaceful. Hope to be back soon.
We had no issue with the actual townhome however the site advertised that it was within a tenth of a mile to the restaurants and the little down town. This was not true. We needed to drive to town which took about 10 minutes. Also the building letter was not provided with the address when it was first given so it took quite awhile to find the actual unit. Home itself was very clean with comfortable beds. It could use some brighter bulbs as not much natural lihht is available.
We liked how well stocked it was. Nice and cozy. Only complaint was furniture was uncomfortable . We were there to hike and see the sights. Had a rainy day so was inside. Great place to stay though. Would definitely stay again.
Overall was very nice. Lots of amenities. Great location. We were comfortable & enjoyed our stay.
The unit could use brighter lighting. It was difficult to read even with the lights.
It needs some repair on the tile floor in the kitchen. Some were broken & starting to loosen.
FYI-the tub combo upstairs is draining very slowly.
This was the perfect place for a girl's weekend away! The property was clean and comfortable and close to everything we wanted to do...hiking at Starved Rock and visiting August Hill Winery.
Thank you for being such wonderful hosts!