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Quality Inn & Suites New Hartford - Utica

2.5 star property

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Photo gallery for Quality Inn & Suites New Hartford - Utica

Relax in a comfortable seating area with sofas and a small table, featuring a fireplace and a modern kitchen in the background.
Cozy up by the fireplace in this inviting living room, featuring a fireplace, comfortable seating, and a stylish herringbone-patterned floor.
Stunning hallway with high ceilings, light fixtures, and framed artworks.
Relax in a stylish room with a large bed, bedside table, and bathroom featuring a sink, mirror, and towel rack.
Guests enter a stylish lobby with a reception desk and two doors leading to guest rooms, featuring a geometric tile floor and recessed lighting.

Popular amenities

  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

Map
141 New Hartford St, New Hartford, NY, 13413
  • Utica College
    ‪2 min drive‬
  • Saranac Brewery
    ‪5 min drive‬
  • Stanley Theater
    ‪5 min drive‬
  • Rome, NY (RME-Griffiss Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | 1 bedroom, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Non Smoking

7.2 out of 10
Good
(24 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Non Smoking (2 Double beds, 1 Sofa Bed)

Suite, Non Smoking (2 Double beds, 1 Sofa Bed) | 1 bedroom, individually decorated, individually furnished, desk

Suite, Non Smoking (2 Double beds, 1 Sofa Bed)

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(34 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn & Suites New Hartford - Utica

Hotel in New Hartford with free breakfast and fitness centre
This hotel features a fitness centre, a 24-hour front desk and an arcade/games room. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a garden and a vending machine.
Quality Inn & Suites New Hartford - Utica offers 65 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This New Hartford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites New Hartford - Utica. During your stay, you're just a quick walk from New Hartford Recreation Center. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a vending machine
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 8 minutes on foot from New Hartford Recreation Center and a 3-minute drive from Utica College
  • Cats and dogs welcome for a fee (restrictions apply)
Free breakfast is available daily. Public spaces have free WiFi. A fitness centre, a vending machine, and an arcade/games room are also featured at the business-friendly Quality Inn & Suites New Hartford - Utica. Self parking is free. A complete renovation of Quality Inn & Suites New Hartford - Utica was completed in August 2022.
Guests are served a free continental breakfast daily from 6:00 AM to 9:00 AM.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Arcade/game room
  • Gym

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Renovated entire property - August 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

New Hartford Hotel Hotel
New Hartford Hotel New Hartford
New Hartford Hotel Hotel New Hartford

Quality Inn & Suites New Hartford - Utica Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 154 out of 504 reviews
Rating 8 - Good. 135 out of 504 reviews
Rating 6 - Okay. 94 out of 504 reviews
Rating 4 - Poor. 56 out of 504 reviews
Rating 2 - Terrible. 65 out of 504 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Evelyn

Business traveller
Disliked: Staff & service
I was not happy with having to habe a 150.00 hold on my account for staying 1 night
Stayed 1 night in Apr 2025

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

JAMIEE M.

Stayed 2 nights in Apr 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom was super small. Other than that the
Stayed 1 night in Apr 2025

6/10 Okay

Timothy

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kilsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not very clean, everything is outdated and old. I expected it to be a little bit better for the price they charge.
Stayed 1 night in Apr 2025

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

Check in staff was very courteous and professional. Hotel was very clean. Will definitely stay at again.
Stayed 1 night in Apr 2025

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great, but staff not at desk majority of time
Stayed 3 nights in Mar 2025

10/10 Excellent

sharon

Stayed 1 night in Feb 2025

8/10 Good

Stephanie

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Very basic, what we needed for the price. However, room had an odd smell
Stayed 1 night in Apr 2025

6/10 Okay

Jessika

Liked: Staff & service
Stayed 1 night in Apr 2025

4/10 Poor

Christine

Travelled with family
Disliked: Cleanliness, amenities
It was close to my daughters, no elevator, staff rude, older place but clean enough, no coffee pod in one of our room, sons pillows never came. Wouldn't go back.
Stayed 2 nights in Mar 2025

10/10 Excellent

Dorothea

Liked: Amenities
Breakfast was good staff was excellent
Stayed 2 nights in Mar 2025

10/10 Excellent

Koumong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Jose

Liked: Room comfort
Stayed 1 night in Mar 2025

8/10 Good

Eric

Business traveller
Liked: Amenities
The room was clean, the bed was comfortable and the breakfast was good. I would come back to this hotel
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

David

Liked: Cleanliness, staff & service

Price

Stayed 1 night in Mar 2025

10/10 Excellent

David

Stayed 1 night in Mar 2025

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is by so far my favorite place to stay
Stayed 1 night in Jan 2025

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Price was good. No elevator with two floors. Bathroom fans very loud , turn light on the fan goes on ,no separate control. Remote control didnt work. Light switch when you enter room did not turn on anything.
Stayed 2 nights in Mar 2025

2/10 Terrible

Jennifer

Disliked: Staff & service
Stayed 1 night in Mar 2025

2/10 Terrible

Jamiee

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horribly dirty

The room was disgusting. There was blood on the towels. I don’t even know what was on the sheets. The bathroom was literally disgusting. We had to sleep on top of the comforters and we would have left, but it was very late and my daughter was exhausted. I made two reservations at the same time as my daughter will be attending college in the area and was hoping to establish a place to stay when I visit and they would not allow me to cancel my next one. Horrible service and VERY NASTY PLACE. Breakfast was literally two rotten apples and stale cereal! Do yourself a favor and DO NOT WASTE YOUR MONEY! I didn’t sleep at all due to the fact that I felt like something was crawling on me. Again if it wasn’t extremely late and my daughter was exhausted and we needed to be able to get to her College for the day we would have left!
Stayed 1 night in Feb 2025

6/10 Okay

Ricki L

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Mar 2025