We arrived after driving 10 hours to find several issues:
1. The door code would not unlock the door as the deadbolt was locked. I called the 800 number, and the customer service person from an overseas call center gave me a lockbox code. After that did not work in 5 below zero weather, I called again. A different customer service person gave me a new lockbox number, which worked. Inside the lockbox were two sets of keys totaling ten keys. I had to figure out how to use two keys at a time. Thirty minutes later, we get in.
2. We try to watch TV, and the default checkout app prompts us. After inputting the data, it would not connect. We had to unplug the TV twice, then unplug the box and reset the Wi-Fi.
3. The fridge was not cold and took 1 hour to cool.
4. Advertising with fireplace, and there is was a note stating do not use.
5. Shower water is either scalding hot or cold.
I reached out to customer service via chat. After several minutes, I was disconnected. I then sent an email with a summary and images. Two days later, the customer service rep requested the pictures be re-sent. A day later, before check out, I inquired about my request for compensation. As of today, no response.
Not the best experience.