8/10 Good
Verified traveller
16 Mar 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed experience
Overall it as a mixed experience.
On the upside, the experience at the mountainside tent/room where skis and boots were stored was amazing. The guys/girls were fun, attentive and super helpful!
Another big plus was the 3:00 cookie and brownie treats by the fireplace.
Unfortunately, some issues did emerge:
The first day the heat/cooling electrical system in our room wasn't working and required a rather lengthy repair.
On a few days, after a long day of skiing we were looking forward to hot showers before going out to dinner, but sadly the shower water was only lukewarm, which was disappointing.
One of the handles on the dresser in our room, 312, kept coming off.
Lastly, our visit to the hot tub was nice but there were many dead bugs floating around in the hot tub. No one was around to clean the hot tub and there was nothing to use to clean it ourselves. Again, this was at peak after skiing time when many people were using the pool and hot tub and you would think it would be attended to.
On the upside, all the personnel at the hotel were very accomodating including the electrical repair guy, the bellmen out front and the check-in desk personnel.
Net net is a beautiful hotel but I would have expected a more consistently quality experience from such a high-end hotel.
Verified traveller
Stayed 4 nights in Mar 2025