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Hotel Zaci

3.0 star property

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Photo gallery for Hotel Zaci

Interior
Front of property
Standard Single Room, Ensuite | Desk, free WiFi, bed sheets
Outdoor pool
Outdoor pool

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
Calle 44 #191 x 37 y 39, Col. Centro, Valladolid, YUC, 97780
  • Place, Cathedral of San Gervasio
    ‪2 min walk‬
  • Place, Calzada de los Frailes
    ‪3 min walk‬
  • Place, Mercado Municipal
    ‪3 min walk‬

Room options

View all photos for Double Room

Desk, free WiFi, bed sheets

Double Room

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room | Desk, free WiFi, bed sheets

Standard Triple Room

  • 16 sq m
  • Sleeps 5
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Premier Double Room

Premier Double Room | Desk, free WiFi, bed sheets

Premier Double Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Single Room, Ensuite

Standard Single Room, Ensuite | Desk, free WiFi, bed sheets

Standard Single Room, Ensuite

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel Zaci

Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a meeting room, a 24-hour front desk and tour/ticket assistance are on-site.
Hotel Zaci offers 60 air-conditioned accommodations, with a ceiling fan. Cable televisions are provided.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Zaci, you're just a quick walk from Pancho Vila Tequileria. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at La Carreta
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a meeting room and a terrace
  • On-site recreation includes bicycles to rent
  • Steps from Cathedral of San Gervasio and 3 minutes on foot from Calzada de los Frailes
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Zaci. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Valladolid hotel.

La Carreta – This restaurant specialises in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Carreta

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Zaci

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8 AM to 9 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Zaci Valladolid
Hotel Zaci
Zaci Valladolid
Zaci
Zaci Hotel Valladolid
Hotel Zaci Hotel
Hotel Zaci Valladolid
Hotel Zaci Hotel Valladolid

Hotel Zaci Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 84 out of 269 reviews
Rating 8 - Good. 95 out of 269 reviews
Rating 6 - Okay. 42 out of 269 reviews
Rating 4 - Poor. 20 out of 269 reviews
Rating 2 - Terrible. 28 out of 269 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Zac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an affordable place to stay in the heart of valladolid. I can’t wait to go back
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Sep 2022
Verified

8/10 Good

rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like where is the property, everything very close to downtown!!
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very pretty atmosphere. So easy to access all areas of Vallodolid. Very clean in all public areas and rooms.
Stayed 2 nights in Mar 2023
Verified

8/10 Good

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very convenient location. There are a lot of different things to do around this city.
Stayed 4 nights in Aug 2022
Verified

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location of Hotel Zaci! Easy access to the square, touring, and shopping. Hotel is very clean. Some confusion around breakfast and if they were serving or not.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. Very little English spoken.
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

Nelson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very run down and it is dirty. The staff is noisy, yelling all over the place. I found the front desk staff very rude at check-in time when I asked whether I could use the bathroom. Stay clear of this place if you can.
Stayed 1 night in Dec 2022
Verified

6/10 Okay

Cameo

Liked: Staff & service
Pro: location is good, nice open courtyard, wifi, comfortable bed, hot water was ok but not that warm. Con: rooms are dark and noisy, our toilet did not work we had to fill the garbage can with water and pour it into the bowl in order to flush it, the drain pipes in the shower really smelt awful, window open in bathroom for venting that you cannot shut.
Verified

2/10 Terrible

Wayne

Liked: Cleanliness
If you reading this review let me strongly suggest - find another hotel!! As the reviews have noted, it’s not worth the headache. Shortly after check in we learned there was NO internet, NO pool, NO drinkable water, and NO hot water! I understand the pool has been closed for a long time. The hotel should have notified us before we arrived. I don’t appreciate being taken advantage of. What good are pictures and hotel information on Orbitz if they are all lies??! Though we paid a hefty amount for this hotel you would think they are scrounging for their last peso. The only two chaise lounges by the closed pool are in desperate need of repair. There is a nice sun deck on the second floor however there is not one chair, table, umbrella, or chaise to be found. There was a water cooler but unfortunately it was broken. The hotel should have left us a ten cent bottle of water in our room since there was no drinkable water. And for Heavens sake leave a hand towel by the sink! Two of the four days there was NO HOT WATER!!! No warm water!!! Just what were we paying for??? It was like staying in an abandoned hotel. Dear Hotel Management - don’t belittle me by offering some kind of lame apology. Apologizing does nothing! You not only cheated my family and I out of money but you really hurt our vacation. You should have been up front with regard to your closed pool and other issues. I can only hope you contact us returning some of our money!!!
Stayed 4 nights in Feb 2026
Verified

4/10 Poor

Jo

Disliked: Amenities, property conditions & facilities
Gardens and pools and restaurant were nice, they tried to re-create a little piece of jungle on the edge of the city. However, based on the high price of the rooms, we expected luxury accommodations, which it is most definitely NOT. Stick and thatch bungalows provided no barrier from the noisy environment. We didn’t sleep at all because of traffic noises, barking dogs, and loud music all night long. The room are so basic, not even a comfortable chair nor drinking glasses in the room. Very minimal bathrooms. Difficult stairs to upper units. We had booked for two nights, but left after one, because we felt that we literally had been camping….NOT what we had expected. They were adamant about not giving a refund, so we will take it up with credit card company. Their room charges are ridiculous….we paid six times what we paid for any other nice hotel rooms on our trip. Would NOT recommend for older people. Also you can pay a daily fee to use the underground pools, and not have to sleep there.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Wilma

Liked: Cleanliness, amenities, property conditions & facilities
La habitación excelente limpia y comoda , solo nos toco televisión con pocos canales , la atención excelente tuvimos que una de las habítaciones aun no estaba limpia cuando se entrego y tuvimos que esperar un poco pero todo excelente
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Vania

Es un hotel muy bonito, limpio y las recámaras a gusto. Recepción muy buena, y económico.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Mayela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel el muy buena ubicación ! Solo que al llegar no encontraban la reserva ! Pero todo bien, el desayuno, muy rico, muy bonito y limpio el hotel !
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kenia

Liked: Cleanliness, amenities, property conditions & facilities
Personal muy amable, todos los dias el cuarto limpio, camas muy comodas, el precio.
Stayed 3 nights in Jan 2026
Verified

4/10 Poor

Andrea

Disliked: Amenities, property conditions & facilities
El hotel no cuenta con infraestructura actualizada, se escucha el ruido del exterior y no deja descansar, no hay conectores de electricidad en la habitación, tampoco habia toalla de manos, el wifi estaba tan lento que no cargaba nada. Solo la ubicación es céntrica, pero podria invertirse un poco más y encontrar otro lugar.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Sophie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent emplacement. Littéralement à 1 minute de marche du terminus ADO et 3 minutes du parc central. Un peu vieillot mais très charmant. La réceptionniste a été très gentille avec nous et nous a indiqué tous les endroits à visiter.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, amenities
HABITACION LIMPIA, COLCHON CÓMODO, CHECK INN RAPIDO.
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

María Diana

Liked: Cleanliness
Disliked: Staff & service, amenities
Cuando hice el check in, la recepcionista me tuvo como 40 minutos insistiendo que me habian entregado las llaves, el cuarto muy viejo y no agarra el wifi salvo en recepcion
Stayed 1 night in Nov 2025
Verified

4/10 Poor

MAURO A. PACHECO

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
EL TELEVESOR DEJO DE FUNCIONAR AL SEGUNDO DIA, LA ALBERCA NO TIENE BAÑOS EN EL AREA Y LOS QUE TIENE QUE SUBIR AL 2o PISO DEJAN TODO EL PISO MOJADO. LA PERSONA EN RECEPCION (SEÑORA), NO RESUELVE Y LE FALTA CRITERIO
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco de olor a humedo en las habitaciones, pero pasable y tiene solución.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Angelica

Liked: Cleanliness, property conditions & facilities
Todo excelente, aunque las habitaciones tienen un poco de olor a humedo. Lo que es corregible.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Nayibe Marina

Liked: Cleanliness, staff & service, amenities
Las pilas del control de la tv estában gastadas nunca pudimos ver la tele
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Hector Naren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicacion, para la localidad y en fin de semana esta bien la relacion precio calidad. Muy amable todo el personal. Almohadas muy incomodas ventilador de techo muy ruidoso
Stayed 1 night in Feb 2025