4/10 Poor
susan b.
21 Oct 2025
The listing of this property did not accurately reflect the listing. The air conditioning listed was not central air but a portable unit which was broken and did not fit in the patio door properly contributing to the very noisey environment. This property is right above the skytrain tracks which prevented us from sleeping as trains were screeching to and from the stop every 3 minutes all night. The couch did not pull out to a sofa bed but rather just a larger area of the couch. Tried to sleep there but too hard and bumpy as I could feel the metal and buttons from the couch. The second bed was in a room so small there was no circulation space or closet for clothes. You could barely walk beside the bed.There was no true description of these items in the listing. We left the property after the first day and the host refused to refund us. VRBO offered us a 250 refund which doesn't even pay for one of the 3 nights we paid for. Very unhappy with this and with vrbo - of course the host is not going to agree to a refund but vrbo should - they have this host listed as a super host???!
susan b.
Stayed 5 nights in Oct 2025