6/10 Satisfaisant
Alison C.
6 sept. 2025
Les points faibles : Propreté
Our family stayed for 5 nights. Instructions provided for entry were clear. The location is convenient with nearby amenities.It is quiet and spacious. The area has a high concentration of homeless individuals and open drug use is visible (no fault of the host). Once we arrived we noticed issues with the cleanliness. Of immediate concern was the toilet which had urine stains, hairs and a heavy layer of dust. I had to wipe it down myself when my child needed to use the bathroom. It became obvious that the entire condo had been cleaned sparingly and was in need of a much more thorough cleaning. We noted accumulated dust on surfaces and in corners, crusted over stains on the floor, stickiness to the surfaces of counters and cupboards, stained pillow cases and hairs on the bed sheets. Netflix was also not working for our entire stay. We reached out to the host immediately and they were apologetic and did offer to have cleaners return "if needed" but having to settle on the existing conditions until cleaners could come, schedule a time and now having our personal effects in the property, we turned down this offer. I sent pictures upon request and asked if we could be provided a credit (cleaning fee). From that point, we received generic messaging with a placating tone and no firm response to our request. Once our stay was over, we were told to contact VRBO. We knew then there was lack of good faith. I would caution others about this property based on our experience.
Alison C.
Séjour de 5 nuits en août 2025