Having stayed at other, less expensive B&B's in the area, we were quite surprised at the bare-bones experience here. There wasn't any common lounge space. The room, though clean and neat, was small, with little space to put our things and just a single chair. The bathroom smelled strongly of mildew and had a tiny shower stall and no place to put your things. Nothing to see out the window but a noisy restaurant.
Tired from our travels, it was not a pleasure to relax here.
Everything was fine. Lucca was very nice and welcoming and made us feel like at home. The room was comfortable with A/C, quiet - which was very surprising because it's in the heart of one of the most touristic area - and the breakfast was fancy and very good. Lucca offered his help for finding restaurants and good spots in the city, but we were there for the Biennale and the Pinault Foundation, so we didn't ask for anything, but I'm sure he can be very helpful as he's a true local. For sure a place I'd like to stay again when I'm back in Venice.
This hotel is in a great location. Consequently, it was noisy late at night when the window was opened. The hosts spoke English and were very helpful. The continental breakfast was excellent and was served in the reception hall. Upon arrival, there was an unlocked space to leave our luggage in the reception area until check in time. The room and the reception were on the first floor (no elevator). A very small television is available (no English chanels and one French chanel). The internet bandwidth was reasonable.
We never actually stayed in Luca's room. There was a mix up and the room was double booked. Luca however arranged for superior accommodation in a good location at no extra cost to ourselves. He personally took us to the new location and assisted with our luggage. He ensured that our visit to Venice went well.