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Gran Hotel Diligencias

4.0 star property

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Photo gallery for Gran Hotel Diligencias

Outdoor pool
Lobby
Rooftop bar
Exterior
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Gym

Explore the area

View in a map
1115 Independence Avenue Downtown, Veracruz, VER, 91700
  • Place, Zócalo
    ‪1 min walk‬
  • Place, Veracruz Cathedral
    ‪2 min walk‬
  • Place, Veracruz Harbour
    ‪3 min walk‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪14 min drive‬

Room options

View all photos for Master Suite

Master Suite | Premium bedding, down duvets, in-room safe, desk

Master Suite

9.0 out of 10
Wonderful
(6 reviews)
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, down duvets, in-room safe, desk

Standard Single Room

8.6 out of 10
Excellent
(68 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down duvets, in-room safe, desk

Standard Double Room

8.4 out of 10
Very good
(96 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Gran Hotel Diligencias

Hotel with a full-service spa, steps from Veracruz Cathedral
A full-service spa, an outdoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour health club, a bar/lounge and a snack bar/deli are on-site.
Gran Hotel Diligencias offers 121 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature down duvets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

This Veracruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Tridosha. Services include hot stone massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open selected days.
Our customers tell us they can't get enough of Gran Hotel Diligencias's central location. During your stay, you're just a quick walk from Veracruz Harbour. You'll find features such as free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Spanish cuisine while dining at Mariscos Villarica
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with body scrubs, facials or Swedish massages at Spa Tridosha
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the central location and the clean guestrooms
  • Steps from Veracruz Cathedral and 4 minutes on foot from Veracruz Harbour
  • Airport shuttle service available for a fee
Gran Hotel Diligencias offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. A hot tub, a sauna, and spa services are also featured at the business-friendly Gran Hotel Diligencias. Self parking and valet parking are free.

This 4-star Veracruz hotel is smoke free.

Mariscos Villarica – This rooftop bar specialises in Spanish cuisine and only serves lunch.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mariscos Villarica

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Gran Hotel Diligencias

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 200.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MXN 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Diligencias
Gran Diligencias Veracruz
Gran Hotel Diligencias
Gran Hotel Diligencias Veracruz
Gran Hotel Veracruz
Gran Hotel Diligencias Hotel
Gran Hotel Diligencias Veracruz
Gran Hotel Diligencias Hotel Veracruz

Gran Hotel Diligencias Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 636 out of 1130 reviews
Rating 8 - Good. 274 out of 1130 reviews
Rating 6 - Okay. 134 out of 1130 reviews
Rating 4 - Poor. 46 out of 1130 reviews
Rating 2 - Terrible. 40 out of 1130 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

martin m

Disliked: Cleanliness, amenities, property conditions & facilities
It smell like they just fumigated
Stayed 3 nights in Jul 2025

8/10 Good

Victor

Disliked: Cleanliness, amenities, property conditions & facilities
Great placeba bathroom area needed to be remodeling ASAP Besides that the place is very nice
Stayed 4 nights in Jun 2025

10/10 Excellent

joaquin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great!
Stayed 7 nights in Jun 2025

10/10 Excellent

CESAR A

Stayed 1 night in Jun 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service
Great view, and huge space, suite at top overlooking plaza.
Stayed 1 night in Jun 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service
Great suite at top of hotel overlooking plaza, great spot to enjoy the music and views of port. Old hotel, bathroom in this suite, old, but view and space was amazing.
Stayed 2 nights in Jun 2025

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic Place

Its a good place to stay. The staff is exceptional
Stayed 3 nights in Jun 2025

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service
It has an amazing pool view and location
Stayed 2 nights in Jun 2025

10/10 Excellent

Paulina

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great . Right in front of. The plaza . Lots to eat . We did have trouble getting to the parking garage since they are rebuilding the streets . But overall the rooms are great
Stayed 1 night in Jun 2025

6/10 Okay

Juan, Atotonilco de Tula

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a nice atmosphere, with friendly staff and rooms that match the expected quality for the price. However, I did encounter a few issues during my stay. Upon check-in, I accidentally dropped my money pouch containing approximately 300 Mexican pesos inside the elevator. I realized it was missing within two minutes and immediately retraced my steps to the front desk to report it. Unfortunately, no one turned it in. Additionally, I typically receive my invoice via email for billing purposes, but despite requesting it twice, I have yet to receive it. There were also a few maintenance concerns: the room curtains did not close properly, leaving a noticeable gap, and the cable TV was not functioning upon arrival. While the maintenance staff was able to fix the issue, it took about 30 minutes. Despite these setbacks, the hotel is overall acceptable.
Stayed 1 night in Jun 2025

6/10 Okay

jose

Travelled with family
Disliked: Property conditions & facilities
Hotel viejo le falta mantenimiento
Stayed 3 nights in Jun 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Moises

Travelled with family
Liked: Cleanliness, amenities
Very good place, walkable during the day and good variety at night.
Stayed 1 night in May 2025

6/10 Okay

Arturo, San Antonio

Liked: Cleanliness, amenities, property conditions & facilities
I was very tired from the trip from New Orleans, connecting in Cancun, and needed to rest for a moment. The manager didn't want to check me in before 3:00 p.m. He only wanted to store my suitcase. It was a little annoying because I've stayed in other hotels before, and they gave me the opportunity to give me the room earlier because they weren't full.
Stayed 2 nights in Jun 2025

8/10 Good

Stacy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The elevator works great. The staff that check you in was not friendly and barely acknowledged us. But the car attendant staff was super great! Our room was basic, pretty standard, but the lobby was beautiful. You have to put a room key in a slot in order to turn on the air and the lights. So that way, when you leave have to take your room key, you cannot leave the air or the lights on. That was strange, but it worked out fine!
Stayed 1 night in May 2025

10/10 Excellent

Olivia

The staff
Stayed 1 night in May 2025

8/10 Good

adriana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect during our stay but their room service was a little off putting. they wouldn’t do normal room service. you still get the option to do room service but it was only seafood and they didn’t do it all day everyday. it was very limited.
Stayed 2 nights in May 2025

8/10 Good

Ruben, Bronx

Travelled with family and small children
Disliked: Cleanliness, amenities
Everything was good except the room I stayed at AC wasn't great, it wasn't properly cleaned. Pool area was disgusting bird poop everywhere. Staff was great.
Stayed 3 nights in May 2025

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, amenities
Need up date un refrigerador en las abitaciones
Stayed 3 nights in May 2025

8/10 Good

Rodrigo

Liked: Staff & service
Muy buena ubicación
Stayed 1 night in May 2025

10/10 Excellent

Jesenia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is near by restaurants and shops. The room was big.
Stayed 1 night in May 2025

4/10 Poor

Sonia

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property should NOT be advertised as a 4 star hotel, it is not. It's a shame, because the building is historical, the rooms need a remodeling, not enough outlets, the shower is scary. Now, the staff in the parking garage super attentive, as well as the maids, but the guys at the front desk are super rude, specially the young kid working generally at night, I checked in on Friday the 2nd around 8 pm and the young gentleman at the front desk it made it seem like I was inconveniencing him and he could not wait to sit in the corner checking his phone. The next day I needed a taxi in the morning and the second guy at the desk said they may not come in because they're doing work in the side streets, even though there's still access to the hotel, customer service for these two guys is not their thing. I would not go back to this property.
Stayed 4 nights in May 2025

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 4 nights in Mar 2025

8/10 Good

Javier

Liked: Cleanliness, staff & service, room comfort
Muy limpio
Stayed 1 night in Apr 2025